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How to Prep for Notification Center GA?

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Erik_
  • Erik_
  • Contributor ⭐️⭐️⭐️⭐️
  • 46 replies
  • March 18, 2025
Yoeri wrote:

Thanks for your feedback ​@Erik_ see the answers to your questions below.

Re: introducing ctrl-click to open a notification
Our team will need to investigate the possibilities

 

​@Yoeri, have you perhaps an update on this? 

The shortest answer is doing -George Herbert
Yoeri
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  • Yoeri
  • Gainsight Employee ⭐️⭐️⭐️
  • 399 replies
  • March 18, 2025

Hi ​@Erik_ thanks for bringing this to our attention again, it slipped my mind. No updates on this regards. With “right-click → open in new tab” and “scroll wheel click” we did not further pursue the ctrl-click. Is this a big miss on your end?

Group Product Manager, Customer Communities
Erik_
  • Erik_
  • Contributor ⭐️⭐️⭐️⭐️
  • 46 replies
  • March 19, 2025

  

Yoeri wrote:

Hi ​@Erik_ thanks for bringing this to our attention again, it slipped my mind. No updates on this regards. With “right-click → open in new tab” and “scroll wheel click” we did not further pursue the ctrl-click. Is this a big miss on your end?

Yes, our end-users keep asking about this, as it is common functionality across internetbrowsing that they are used to.

 

 

 

Something else I wanted to check up on:

Erik_ wrote:

Excellent, thank you ​@Yoeri. 

 

A follow-up question:

Re: Notifications not marked as red
Email notification and in-app notifications are two separate channels of notification read/unread state of the notification item of either of these channels will not be in sync.

 

Check, I understand. But if you just browse the community and in doing so go to a topic that you also have a notification for, wil that mark the notification? Or is the NC in all cases separate from other ways of reaching a topic/reply/message?

Is this the case?

The shortest answer is doing -George Herbert
DannyPancratz
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Yoeri
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  • Yoeri
  • Gainsight Employee ⭐️⭐️⭐️
  • 399 replies
  • March 20, 2025

Thanks for confirming. 

Or is the NC in all cases separate from other ways of reaching a topic/reply/message?

This is correct. Only visiting from the NC will clear the status

Group Product Manager, Customer Communities

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