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jwren
Contributor ⭐️⭐️⭐️⭐️
November 12, 2025
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How to use "unread by team" when using pre-moderation rules?

  • November 12, 2025
  • 3 replies
  • 81 views

Hi there,

Our team uses pre-moderation so that every community post is manually reviewed by us before going live. **It’s a long story as to why we do this, but this question isn’t about that.

 

We’d like to leverage the “unread by team” function to make sure every post is covered by us...but the act of reviewing/approving the pending post marks it as “read by team”.

 

Long story short, we need to moderate questions, but we’d like them to live for a bit (peer-peer interaction) before our team comes in to answer them.

Any ideas as to how we could do this?

Best answer by revathimenon

Hi ​@jwren 

The system is designed in a way where once a post is opened, it no longer appears in the ‘Unread by Team’ view. To my knowledge, there isn’t a direct workaround to bring it back to that view until you do it manually

One alternate approach that might help streamline the process is to tag posts you think is suitable for moderation, before approving them. You can create moderator labels under Control Settings and apply them during your review time. Once tagged, you can then filter posts by the moderation label and save that view in the control panel for easier admin access and ongoing visibility.

3 replies

revathimenon
revathimenonAnswer
Gainsight Community Manager
November 17, 2025

Hi ​@jwren 

The system is designed in a way where once a post is opened, it no longer appears in the ‘Unread by Team’ view. To my knowledge, there isn’t a direct workaround to bring it back to that view until you do it manually

One alternate approach that might help streamline the process is to tag posts you think is suitable for moderation, before approving them. You can create moderator labels under Control Settings and apply them during your review time. Once tagged, you can then filter posts by the moderation label and save that view in the control panel for easier admin access and ongoing visibility.

Where focus goes, energy flows.
    J
    jwrenAuthor
    Contributor ⭐️⭐️⭐️⭐️
    November 17, 2025

    Thank you ​@revathimenon 👍

     

    Let me triple-check that I’m understanding your suggestion:

    • moderators apply a moderator label when approving a post
    • the label could potentially be “to be reviewed”
    • Then to ensure that every post is eventually reviewed by our team (after potential peer-peer interactions), we’d filter by our moderator label instead of the “unread by team” function

    Does that sound right?

    revathimenon
    revathimenon
    Gainsight Community Manager
    November 18, 2025

    That’s right ​@jwren 🙂

    I’d also suggest creating and saving a view with the filter applied on your control panel overview - this way you don’t have to keep applying the filter to check it daily.

    You can take a look at your saved view since that will auto populate daily as and when you apply the label and approve the post.

    Where focus goes, energy flows.
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