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VIP ⭐️⭐️⭐️⭐️⭐️
May 12, 2023

Icons not displaying correctly

  • May 12, 2023
  • 20 replies
  • 248 views

I am not familiar with those browsers, but one of our superusers reported that icons of Like / Best answer / Quote are missing? Because of this you might press Best answer accidentally.

Have you seen this? I think community should work with all browsers.

    20 replies

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 6, 2023

    Yep, Chrome 114 is here as well.

     

    Blastoise186
    Helper ⭐️⭐️⭐️
    June 6, 2023

    Nope, I still can’t reproduce it here either.

    Do these users perhaps have unusual setups like a Squid Proxy perhaps? Sometimes those things can cause issues if their cache gets corrupted and it might be worth purging caches from as many places as possible to see if that helps.

    If it does, then it’s possibly a case of nothing wrong with the platform and a problem in the individual setup. I’m temporarily behind a Squid Proxy right now and everything still seems to work for me.

    Bug blasting absolutely everything... The Blastoise Way
    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 6, 2023

    All I can say is that this occurs with so many users that it is hard to imagine that this has something to do with the users setup.

    I have this problem, some of our moderators, some of our users have and here you can find more users in this topic with same problem.

    Of course it possible that this is some kind of user / user setup feilure but as I said, hard to imagine.

    Suvi Lehtovaara
    Helper ⭐️⭐️
    June 7, 2023

    As @revote said, this occurs for quite a few users… In our community for admins, moderators and regular members. We are all located in Finland, so that could explain this?

    Here’s Chrome 114 on my Samsung Galaxy S22:

     

    https://yhteiso.elisa.fi/
    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 7, 2023

    And note:
    This started with just certain, rare browsers like Duckduckgo and Brave. Later on this started to occur with Chrome as well.

    When this started with me this occurred first here in inSpired. Later on this occurred in our own community as well. Then I tested with other communities as well and I noticed that this occurs everywhere.

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 12, 2023

    Today in our own community, icons works ok with my MacOS/Chrome. But here inSpired icons are missing.

    Suvi Lehtovaara
    Helper ⭐️⭐️
    June 14, 2023

    For us the icons are not working, nor here on InSpired nor on ours or @revote’s community. This affecting usability of our community a lot as the settings look like this:

     

     

    Polls look like this:

     

    And quotes etc. like this:

     

     

    https://yhteiso.elisa.fi/
    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 14, 2023

    Today in our own community, icons works ok with my MacOS/Chrome. But here inSpired icons are missing.

    Our superusers reported that they cant see icons in our community, nor @Suvi Lehtovaara or for example KPN’s community.

    Yes, this causes bad UX. I said earlier that because of this you can accidentally press Best Answer but you ment to press Like. And vice versa.

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 22, 2023

    I can confirm now that inSided have fixed this issue! Icons works ok here and in our community and every other community as well.

    Thanks a lot 🤓

    Suvi Lehtovaara
    Helper ⭐️⭐️
    June 22, 2023

     

    Yes, icons are working 💃🏽

    https://yhteiso.elisa.fi/