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In post inline code vs pop-up

  • November 12, 2025
  • 3 replies
  • 48 views

Hi team,

An end-user in our community recently mentioned a new pop-up appearing when editing in-post code. Previously, this could be edited directly inline (similar to Slack). Screenshot included below of the pop-up.

Can you confirm if this is a new Gainsight feature or update, and whether there’s an option to revert to inline editing? Our community members have shared that they prefer the inline experience over the pop-up.

Thanks so much in advance. 

 

Best answer by revathimenon

Hey ​@Jen Hanley 

@jvdc is right - it’s the intended functionality since quite some time.

3 replies

jvdc
  • Helper ⭐️⭐️⭐️
  • November 12, 2025

We have been using Gainsight CC since this Summer and we've always experienced the pop-up…


  • Author
  • Contributor ⭐️⭐️
  • November 12, 2025

Interesting! So it’s not new, just new in our community I suppose? It happened to change over the same day we did a rebrand.


revathimenon
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  • Gainsight Community Manager
  • Answer
  • November 14, 2025

Hey ​@Jen Hanley 

@jvdc is right - it’s the intended functionality since quite some time.