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InternalServerError with API requests for Federated Search

  • March 3, 2026
  • 3 replies
  • 17 views

jvdc
  • Helper ⭐️⭐️⭐️

Hey since the past 2 weeks we have experienced issues with our API calls for federated search... we have had errors such as "InternalServerError".

Is anyone else facing these issues?

I am able to index the search manually using postman for one item, but once I am sending batches of 50 items it returns the error.

Best answer by jvdc

Hi ​@Larry , thanks for checking, I had a ticket ongoing about this, and there was indeed some API issues, but which is resolved now!

3 replies

  • Gainsight Employee ⭐️
  • March 6, 2026

Hi ​@jvdc!

I searched Jira to see if we had any existing bugs for this and am not seeing it. Batches of 50 items to POST /external-content/index should be allowed, I know the docs say the max is 1000 per batch.

I suggest putting in a support ticket with the details so they can look into it and I’ll give the team a heads up you are experiencing this issue.


jvdc
  • Author
  • Helper ⭐️⭐️⭐️
  • Answer
  • March 6, 2026

Hi ​@Larry , thanks for checking, I had a ticket ongoing about this, and there was indeed some API issues, but which is resolved now!


  • Gainsight Employee ⭐️
  • March 6, 2026

Perfect, the team just told me that these should be resolved so great to hear!!