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Kgastaldo
Kgastaldo
Helper ⭐️⭐️⭐️
April 27, 2020
Solved

Is ideation available to groups?

  • April 27, 2020
  • 3 replies
  • 196 views

Are groups soley question/conversation. I just had a group ask for ideation, but don’t see a way to add it. Is ideation not available to groups? 

If not, will it be made available at a future release?

    Best answer by Julian

    Hi,

    yes indeed, currently groups are limited to Q&A, discussions and articles. I can see why it would be nice to allow ideas in groups as well, so thanks a lot for sharing this feedback with us!

    Unfortunately, I expect this cannot be improved very easily due to the technical infrastructure. The ideation content usually sits in a dedicated ideation category, mainly as the UX and features are different here. E.g. you can filter on idea status, vote / see votes in the overview, etc. So it would need some bigger changes across some core features of the platform to make this possible.

    Copying in @daniel.boon and @Yoeri so they don’t miss out on this. :)
     
     

    3 replies

    Julian
    JulianAnswer
    Gainsight Employee ⭐️⭐️⭐️
    May 8, 2020

    Hi,

    yes indeed, currently groups are limited to Q&A, discussions and articles. I can see why it would be nice to allow ideas in groups as well, so thanks a lot for sharing this feedback with us!

    Unfortunately, I expect this cannot be improved very easily due to the technical infrastructure. The ideation content usually sits in a dedicated ideation category, mainly as the UX and features are different here. E.g. you can filter on idea status, vote / see votes in the overview, etc. So it would need some bigger changes across some core features of the platform to make this possible.

    Copying in @daniel.boon and @Yoeri so they don’t miss out on this. :)
     
     

    I follow my nose, it always knows
    Yoeri
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    May 8, 2020

    Thanks for looping me in Julian. Do you have any specific use cases for using ideation groups over a (hidden) category @Kgastaldo ? :)

    Group Product Manager, Customer Communities
    Kgastaldo
    KgastaldoAuthor
    Helper ⭐️⭐️⭐️
    May 20, 2020

    Totally get it. I guarantee if you had asked me about this in discovery I would have said we didn’t need ideas for groups. But of course I launched a group (for a product we acquired, meaning the rest of the community content isn’t applicable to them, so a group made more sense than a category) and they asked if we could do ideation. 

    I could create a category for ideation, if they definitely want it, but then that content won’t appear within the group - where all their other content is. Not a huge deal; just not ideal.

     

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