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Hagedorn
Contributor ⭐️
August 25, 2026

Is there a way to see email bounces within the Gainsight Communities application?

  • August 25, 2026
  • 3 replies
  • 36 views

Hi, Is there a way to see email bounces within the Gainsight Communities application? Or how you are aware of emails which have bounced? Our emails are generated using a ‘noreply’ using an address that does not have an email box associated with it. With that, I’m trying to better understand where the bounce backs might be displaying as I didn’t see anything that would flag these in our users area or email. I’d welcome any guidance as we are in the process of implementing. Thanks!!

    3 replies

    atwhite
    atwhite
    Helper ⭐️⭐️⭐️
    August 26, 2026

    ​@Hagedorn Not that I’m aware of. Email analytics are pretty basic at this point, but others may have other ideas. I’d recommend posting this as its own separate question in the main Customer Communities forum rather than as part of this thread and see input others have!

    samanthahamlet
    samanthahamlet
    Gainsight Community Manager
    August 26, 2026

    Totally agree here! 
    ​@Hagedorn I have now converted this into a new topic for you 😊

      jvdc
      jvdc
      Expert ⭐️
      August 31, 2026

      I just found out that we have 100s of invalid email addresses 😅

      I wanted to also send our email campaign to users whose last activity was prior to the last 365 days…. so I extracted the list of users and sent them the newsletter via an external tool (3000+ users). Received loads of bounces… not sure yet what to do with that info...

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