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ChrisPantelis
ChrisPantelis
Contributor ⭐️⭐️
November 10, 2022
Solved

Is there a workaround for the difference between Front-End and Control Search?

  • November 10, 2022
  • 3 replies
  • 112 views

Hey everyone! By any chance does anyone have any tricks to get around the discrepancy between Front End Search and Control Search?

We’ve recently changed the way one of our features works and the problem is that we’re seeing many customers still referencing the old content and getting confused as to which is accurate.

What we’re trying to do in order to solve this is Archive/hide/edit the out of date content so customers no longer get confused. 


Problem is, we have no way of easily finding all the content because searching the same keyword brings up different results within front end (473) VS control (191). So what we’re doing now is opening each thread within Front End and going into Control from there which as you can imagine is extremely time consuming :(


This isn’t a new issue just finally frustrated enough to ask for help on here. Any have any ideas?

 

 

      Best answer by Alistair FIeld

      Hi @ChrisPantelis 

       

      I certainly do not know of any workaround. I have raised the question to our product team.

      I anticipate there are two separate search algorithms in use for each end (not ideal I know)

       

      I think it is just something we need to work around for now. Sorry for the inconsistency.

       

      3 replies

      ChrisPantelis
      ChrisPantelisAuthor
      Contributor ⭐️⭐️
      November 24, 2022

      I guess I’m the only one that this bothers OR there just is no workaround :(

      Blastoise186
      Blastoise186
      Helper ⭐️⭐️⭐️
      November 24, 2022

      Hi @ChrisPantelis ,

      Sorry this got missed. I’m only a user myself with no access to Control anywhere so I can’t easily comment.

      Let me ask @Julian and @Alistair FIeld for help on this one.

      Bug blasting absolutely everything... The Blastoise Way
        Alistair FIeld
        Alistair FIeldAnswer
        Expert ⭐️
        November 25, 2022

        Hi @ChrisPantelis 

         

        I certainly do not know of any workaround. I have raised the question to our product team.

        I anticipate there are two separate search algorithms in use for each end (not ideal I know)

         

        I think it is just something we need to work around for now. Sorry for the inconsistency.

         

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