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danielle.leroux
Helper ⭐️
September 23, 2024
Solved

Issues downloading attachments

  • September 23, 2024
  • 7 replies
  • 104 views

In our community, we’re currently experiencing issues with users being unable to download attachments, regardless of file type or age. We're also unable to download the attachments from the backend of our site.

We’ve already reached out to Gainsight support but curious if anyone else is experiencing these issues? 

    Best answer by Kenneth R

    Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

    7 replies

    Chris Hackett
    Helper ⭐️⭐️⭐️
    September 23, 2024

    @danielle.leroux YES! We’ve had a ticket open with support since Sep 17th. It has been escalated to engineering but no resolution so far. It is having a significant impact on our members as they share quire a few files.

    Chris
    danielle.leroux
    Helper ⭐️
    September 23, 2024

    @danielle.leroux YES! We’ve had a ticket open with support since Sep 17th. It has been escalated to engineering but no resolution so far. It is having a significant impact on our members as they share quire a few files.

    Oh no! That’s not reassuring 😂 Yes, we were told there is not currently an exact timeline as to when it will be fixed.

    Danielle @ Safe Software
    Kenneth R
    Expert ⭐️⭐️
    September 24, 2024

    Hi @Chris Hackett and @danielle.leroux - yes indeed, we have a high priority ticket open with our engineering team about this.  We’ll follow-up here as well when we know more.  Apologies for the frustration this is causing in the meantime.

    danielle.leroux
    Helper ⭐️
    September 24, 2024

    Hi @Chris Hackett and @danielle.leroux - yes indeed, we have a high priority ticket open with our engineering team about this.  We’ll follow-up here as well when we know more.  Apologies for the frustration this is causing in the meantime.

    Appreciate it, thank you!

    Danielle @ Safe Software
    Kenneth R
    Kenneth RAnswer
    Expert ⭐️⭐️
    September 25, 2024

    Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

    Chris Hackett
    Helper ⭐️⭐️⭐️
    September 25, 2024

    Thank you @Kenneth R! File downloads do seem to be working again.

    Chris
    danielle.leroux
    Helper ⭐️
    September 25, 2024

    Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

    Thank you for the update!

    Danielle @ Safe Software