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danielle.leroux
danielle.leroux
Helper ⭐️
Sep 23, 2024 8:24 PM UTC
Solved

Issues downloading attachments

In our community, we’re currently experiencing issues with users being unable to download attachments, regardless of file type or age. We're also unable to download the attachments from the backend of our site.

We’ve already reached out to Gainsight support but curious if anyone else is experiencing these issues? 

    Kenneth R
    Kenneth RAnswer
    Expert ⭐️⭐️
    Sep 25, 2024 5:43 PM UTC

    Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

    View in thread

    7 replies

    Chris Hackett
    Chris Hackett
    Helper ⭐️⭐️⭐️
    Sep 23, 2024 8:28 PM UTC

    @danielle.leroux YES! We’ve had a ticket open with support since Sep 17th. It has been escalated to engineering but no resolution so far. It is having a significant impact on our members as they share quire a few files.

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    Chris
    danielle.leroux
    danielle.lerouxAuthor
    Helper ⭐️
    Sep 23, 2024 8:29 PM UTC

    @danielle.leroux YES! We’ve had a ticket open with support since Sep 17th. It has been escalated to engineering but no resolution so far. It is having a significant impact on our members as they share quire a few files.

    Oh no! That’s not reassuring 😂 Yes, we were told there is not currently an exact timeline as to when it will be fixed.

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    Danielle @ Safe Software
      Kenneth R
      Kenneth R
      Expert ⭐️⭐️
      Sep 24, 2024 10:50 AM UTC

      Hi @Chris Hackett and @danielle.leroux - yes indeed, we have a high priority ticket open with our engineering team about this.  We’ll follow-up here as well when we know more.  Apologies for the frustration this is causing in the meantime.

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        danielle.leroux
        danielle.lerouxAuthor
        Helper ⭐️
        Sep 24, 2024 3:53 PM UTC

        Hi @Chris Hackett and @danielle.leroux - yes indeed, we have a high priority ticket open with our engineering team about this.  We’ll follow-up here as well when we know more.  Apologies for the frustration this is causing in the meantime.

        Appreciate it, thank you!

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        Danielle @ Safe Software
        Kenneth R
        Kenneth RAnswer
        Expert ⭐️⭐️
        Sep 25, 2024 5:43 PM UTC

        Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

        Translate
          Chris Hackett
          Chris Hackett
          Helper ⭐️⭐️⭐️
          Sep 25, 2024 7:31 PM UTC

          Thank you @Kenneth R! File downloads do seem to be working again.

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          Chris
          danielle.leroux
          danielle.lerouxAuthor
          Helper ⭐️
          Sep 25, 2024 8:03 PM UTC

          Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

          Thank you for the update!

          Translate
          Danielle @ Safe Software
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