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Issues downloading attachments

  • September 23, 2024
  • 7 replies
  • 47 views

danielle.leroux

In our community, we’re currently experiencing issues with users being unable to download attachments, regardless of file type or age. We're also unable to download the attachments from the backend of our site.

We’ve already reached out to Gainsight support but curious if anyone else is experiencing these issues? 

Best answer by Kenneth R

Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

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7 replies

Chris Hackett
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  • Helper ⭐️⭐️
  • 76 replies
  • September 23, 2024

@danielle.leroux YES! We’ve had a ticket open with support since Sep 17th. It has been escalated to engineering but no resolution so far. It is having a significant impact on our members as they share quire a few files.


danielle.leroux
  • Author
  • Helper ⭐️
  • 15 replies
  • September 23, 2024
Chris Hackett wrote:

@danielle.leroux YES! We’ve had a ticket open with support since Sep 17th. It has been escalated to engineering but no resolution so far. It is having a significant impact on our members as they share quire a few files.

Oh no! That’s not reassuring 😂 Yes, we were told there is not currently an exact timeline as to when it will be fixed.


Kenneth R
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  • Gainsight Community Manager
  • 433 replies
  • September 24, 2024

Hi @Chris Hackett and @danielle.leroux - yes indeed, we have a high priority ticket open with our engineering team about this.  We’ll follow-up here as well when we know more.  Apologies for the frustration this is causing in the meantime.


danielle.leroux
  • Author
  • Helper ⭐️
  • 15 replies
  • September 24, 2024
Kenneth R wrote:

Hi @Chris Hackett and @danielle.leroux - yes indeed, we have a high priority ticket open with our engineering team about this.  We’ll follow-up here as well when we know more.  Apologies for the frustration this is causing in the meantime.

Appreciate it, thank you!


Kenneth R
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  • Gainsight Community Manager
  • 433 replies
  • Answer
  • September 25, 2024

Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  


Chris Hackett
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  • Helper ⭐️⭐️
  • 76 replies
  • September 25, 2024

Thank you @Kenneth R! File downloads do seem to be working again.


danielle.leroux
  • Author
  • Helper ⭐️
  • 15 replies
  • September 25, 2024
Kenneth R wrote:

Hi everyone, this issue should now be resolved.  Do let us know if you are still experiencing any problems.  

Thank you for the update!


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