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Issues with the group invite phrase

  • January 26, 2026
  • 2 replies
  • 17 views

svh
  • Helper ⭐️⭐️

Hi! I’m experiencing some issues with the phrase groups.mail.join.invite. I want to invite users to our group where there’s an interesting discussion, and have been testing with my user - but the link in the email is broken and gives this error message.

When I send the same invitation from our sandbox, it works. I’ve tried copying the phrase from sandbox to live and then it breaks and gives the same error. Can someone help troubleshoot?

 

Thanks,

Stine

Best answer by svh

Found the solution - there was an error in the system email. 

Thanks

2 replies

svh
  • Author
  • Helper ⭐️⭐️
  • Answer
  • January 26, 2026

Found the solution - there was an error in the system email. 

Thanks


samanthahamlet
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  • Gainsight Community Manager
  • January 26, 2026

Glad you were able to get this sorted ​@svh