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svh
Helper ⭐️⭐️
Jan 26, 2026 1:15 PM UTC
Solved

Issues with the group invite phrase

Hi! I’m experiencing some issues with the phrase groups.mail.join.invite. I want to invite users to our group where there’s an interesting discussion, and have been testing with my user - but the link in the email is broken and gives this error message.

When I send the same invitation from our sandbox, it works. I’ve tried copying the phrase from sandbox to live and then it breaks and gives the same error. Can someone help troubleshoot?

 

Thanks,

Stine

svh
svhAnswer
Helper ⭐️⭐️
Jan 26, 2026 3:25 PM UTC

Found the solution - there was an error in the system email. 

Thanks

2 replies

svh
svhAuthorAnswer
Helper ⭐️⭐️
Jan 26, 2026 3:25 PM UTC

Found the solution - there was an error in the system email. 

Thanks

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samanthahamlet
Gainsight Community Manager
Jan 26, 2026 4:09 PM UTC

Glad you were able to get this sorted ​@svh! 

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