+1Our product documentation is housed in Gainsight’s Knowledge Base, and our Knowledge Management team utilizes pinned topics to present articles in a specific order. We just ran into an issue in one folder where there are 204 topics, but apparently there is a limit of 100 pinned topics.
Does anyone know of a different way to manage article order? Or is this pin limit adjustable?
+9You’re not using the drag and drop reordering functionality?
+1We are, but (at least in our instance) you have to pin articles before you can re-order them, and we can only pin the first 100.
+9That’s interesting. I see what you’re saying now.
It seems that the UI and functionality has been updated quite a bit since I used the KB (We only use the KB for one niche use case managed by some colleagues)
+9I would imagine Gainsight’s recommendation is going to be to find themes that allow for breaking up that large category into sub-categories.
But it sounds like that’s not the route y’all want to go.
+1It’s what I’ve suggested to our KM team as well, as scrolling through 200 articles in a KB category could be unwieldy for many users. I believe they’re working on consolidation.
That said, it’s a bit surprising that drag and drop reordering isn’t available for all articles, without pinning.
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