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Erik_
Erik_
Contributor ⭐️⭐️⭐️⭐️⭐️
August 28, 2026
Solved

Leaderboard points suddenly display on profile

We noticed this week that points are suddenly displayed on a user's profile. When was this introduced?


I can't find any other posts about this. And even the search AI here claims that this is not an option:

 

 

We would like to remove or hide this on the profile pages. Is there an option for this in control? 

If not, what is the code for this so we can hide it with custom css.

 

Additionally, can we reset these points somewhere? We would like to start fresh.

    deepanAnswer
    Product Manager
    September 1, 2026

    Hi Erik,

    As of now there is no way to hide from control , but you can use the below custom css to hide it.

    .twig_default-member-profile .user-statistics .qa-user-points {
    display: none;
    }

    Reg the points reset if you can raise a support ticket we will look into it

    View in thread

    8 replies

    samanthahamlet
    samanthahamlet
    Gainsight Community Manager
    August 28, 2026

    Hey ​@Erik_ 

    Great catch! I’ve asked internally about this now, will let you know as soon as I hear more 😊

    Translate
      Erik_
      Erik_Author
      Contributor ⭐️⭐️⭐️⭐️⭐️
      September 1, 2026

      Thanks for checkeing, ​@samanthahamlet. Have you gotten any info, yet? We really want this gone. 

      Translate
      The shortest answer is doing -George Herbert
      Gainsight Employee ⭐️
      deepanAnswer
      Product Manager
      September 1, 2026

      Hi Erik,

      As of now there is no way to hide from control , but you can use the below custom css to hide it.

      .twig_default-member-profile .user-statistics .qa-user-points {
      display: none;
      }

      Reg the points reset if you can raise a support ticket we will look into it

      Translate
        Chris Hackett
        Chris Hackett
        Helper ⭐️⭐️⭐️
        September 1, 2026

        ​@deepan - Is this the functionality going forward or will it revert back to points being hidden? I would like to know in case I get any questions. Thanks!

        Translate
        Chris
        Gainsight Employee ⭐️
        deepan
        Product Manager
        September 7, 2026

        Yes this features it is going to stay. we can use the css to hide . Is there any reason to hide ?

        Translate
        Chris Hackett
        Chris Hackett
        Helper ⭐️⭐️⭐️
        September 10, 2026

        Not that I can think of but our heavy users often have different ideas. Haven’t heard a peep yet though so all good😁

        Translate
        Chris
        erin.brisson
        erin.brisson
        Contributor ⭐️⭐️⭐️⭐️⭐️
        September 17, 2026

        I will also be hiding this. We have our advocacy program inside the community so this will cause confusion. I wish it was an option we could choose whether to show on the profile or not instead of having to use CSS to hide it.

        Translate
        Erin
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