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juan.delrio
Helper ⭐️⭐️⭐️
Jan 24, 2025 2:40 PM UTC

Lets have a monthly zoom call!

I caught up with Jeni, Ditte and Manda, and in that conversation Jeni proposed a community managers zoom call to catch up and hear what we are all up too.  

 

Set it up!

    24 replies

    dshorter
    Gainsight Employee ⭐️⭐️
    Jan 27, 2025 6:18 PM UTC

    Love this! Let me know if we can support in any way ​@juan.delrio 

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    Davielle Shorter - Customer Marketing Manager
    JeniA
    Contributor ⭐️⭐️⭐️⭐️
    Jan 27, 2025 7:43 PM UTC

    ​@dshorter - The ask is for Gainsight to arrange this monthly virtual meetup.

    One of the main shortfalls ​@juan.delrio and I (along with many others) discussed is that Community platforms are leaving it to the community managers to self organize, when it should be the vendors leading by example and organizing meetups for their customers. 

    Per all the comments from above, there’s a real ask (and need) for this. So we’d like you - Gainsight - to make it happen. Per my comment above, I’m happy to share the outline I use during my monthly meetups with customers. Otherwise, if you ask this community, I have no doubts they’ll provide awesome feedback on what they’d like from these meetups. 😀

    I hope that helps!

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    ❤️ Jeni
    dshorter
    Gainsight Employee ⭐️⭐️
    Jan 28, 2025 11:15 PM UTC

    ​@JeniA ​@juan.delrio Sorry I missed that in the thread. I love this idea and am going to work internally to find out how we can bring this to fruition. I will be following up soon. 

     

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    Davielle Shorter - Customer Marketing Manager
    revathimenon
    Gainsight Community Lead
    Feb 3, 2025 9:38 AM UTC

    Hi everyone,

    We are excited to hear your interest in this!

    Just wanted to let you know that we are working on something to make this happen.

    We will loop back here soon! 🙌🏽

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    Where focus goes, energy flows.
    revathimenon
    Gainsight Community Lead
    Mar 12, 2025 6:16 AM UTC

    Hi everyone,

    I’m back! 😃

    We’re in the process of setting things up & sending out invites soon.

    It would be great if you could fill out this form, so we can figure out a time that works for the majority & send out invites to all.

     

    Please note - this call is primarily for folks in the community field.

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    Where focus goes, energy flows.
    JeniA
    Contributor ⭐️⭐️⭐️⭐️
    Mar 12, 2025 2:28 PM UTC

    Thank you, ​@revathimenon! I was just thinking about this! 😀 Also, I just wanted to be sure Gainsight understood that we’re looking for a call with Community managers, not folks in Customer Success (though we love them). Keeping the group tight with those who focus on Community will allow us to have strategic conversations that benefit everyone on the call. Though if you don’t already have it in the works, I’m guessing your CS customers would also love a similar call! 

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    ❤️ Jeni
    revathimenon
    Gainsight Community Lead
    Mar 12, 2025 3:27 PM UTC

    Glad to hear the echo of the same thought I had ​@JeniA 🤝🏻😃.

    I’ve edited my previous message as well, just so I don’t confuse our CS friends 🙂

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    Where focus goes, energy flows.
    revathimenon
    Gainsight Community Lead
    Mar 24, 2025 8:27 AM UTC

    Hi everyone, 👋🏽
    We’ve only gotten 3 responses so far - a quick reminder to please fill up this form so we can plan the next steps from there.

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    Where focus goes, energy flows.
    juan.delrio
    Helper ⭐️⭐️⭐️
    Mar 25, 2025 1:36 PM UTC

    I’m pretty sure I filled that out, but I don’t remember, I can fill it out a few more times?

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    revathimenon
    Gainsight Community Lead
    Mar 26, 2025 6:25 AM UTC

    You’re good ​@juan.delrio  - in fact, 1st one to fill the form out! 😃

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    Where focus goes, energy flows.