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Gaby
Helper ⭐️
July 30, 2026
Question

Limited internal access to Artifacts created using gainsight connector/MCP

  • July 30, 2026
  • 1 reply
  • 26 views

Hello! I created a artifact/dashboard via Claude for our client success team that is pulling community user data through the Gainsight connector / MCP. However because the CSM team isn’t a community manager or admin in the backend of the Gainsight Community they can’t see the artifact/dashboard (their community connector access is very limited without one of those roles assigned). I don’t want to give them all that access since it’s a lot of people and they shouldn’t have full editing access. Giving them the primary role of “moderator” would be a good fix. Is this possible? how does one even go about getting this changed? 😶

1 reply

samanthahamlet
Gainsight Community Manager
July 31, 2026

This is a great question!

Let me check this internally and I’ll get back to you with more info on this 😊