Hi! With Language-Specific Search Filters in mind, has Gainsight looked into cross-language searchability and retrieval, as well as multilingual indexing?
If a community has good resources about X topic in English, it would be great for users to be able to find that content even if it is being searched for in a non-English language. A workaround that crossed my mind were public tags, but these are not translated either.
Any pointers or workarounds? Would this be on the roadmap?
Thank you!
Hello! I help to build the multi language system at Palo Alto Networks. https://live.paloaltonetworks.com/
The system basically was built x times over for each language. When you select a language, the page changes to that new homepage and your language selector in app changes. Once here, content is in that native language. These communities are open and indexible/searchable by search systems like Google. There were people responsible for moderating the space who was fluent in the language.
Drawbacks: Moderation became harder in the community as a result. The bot system got used to additional languages being used regularly.
Happy to answer any questions!
Once here, content is in that native language.
Am I correct in understanding you/fluent moderators were creating that content, originally in that language, for that space specifically?
Yes, the info on those pages were written and moderated by individuals fluent and in those local areas for that organization.
I have worked at other organizations where individuals fluent in a specific language we stated to create content for. That gets hard however as individuals move on and it is still somewhat expected of the platform.
Thank you for chiming in
Instead of creating multiple communities in various languages, we are thinking of enabling the AI Translations tool within the one community we have at this moment. However, this tool allows to translate content after the content has been found/searched for. Hence we were wondering how to find for example posts in English, even though the search has been made in another language, yet the posts and the words used in the search are about that same topic. Thanks!!
Search will not be able to index something in a different language. You are correct that the page can be translated into a language after they get into a specific spot however search will not be able to pick it prior. Building communities in the other language would be the only way for search to properly index the additional language.
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