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Question

Looking for folks who have integrated their community with Jira or Litmus

  • March 10, 2026
  • 4 replies
  • 14 views
sleslie99

Hello Community Experts, 

We would like to integrate with our Jira tool and also our Litmus training tool. 

Would really like to chat with folks who have gone through the configuration process. 

  • Jira- although there is a GS integration tool this is a pretty complex integration considering all of the  customization from most companies to adapt to their internal needs. 
  • Litmus- there isn’t an OOTB integration at this time so would like to understand the level of work required for other teams to implement. 

Thank you for looking, Sara 

    4 replies

    samanthahamlet
    Forum|alt.badge.img
    • samanthahamlet
    • Gainsight Community Manager
    • March 10, 2026

    Maybe ​@Jef Vanlaer & ​@sureshs could share some insights here! 😊

      Jef Vanlaer
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      • Jef Vanlaer
      • Helper ⭐️⭐️
      • March 10, 2026

      While we are using both Gainsight CC and Jira, we haven’t integrated both systems. The proposed community integration runs through Zapier, which we don’t have. I have integrated Gainsight CS with Jira though. If that would be of interest: happy to discuss.

        sleslie99
        • sleslie99
        • Author
        • Contributor ⭐️⭐️
        • March 11, 2026

        Thank you- this is helpful. Yes- Actually it’s for Gainsight Communities. Have a great day Jef and Samantha. 

        Its a reminder that we need to look into Zapier as well. 

         

        Hopefully someone can share feedback. 

        Best, Sara  

        sleslie99
        • sleslie99
        • Author
        • Contributor ⭐️⭐️
        • March 11, 2026

        ​@Jef Vanlaer what was the Zapier security review and onboarding like? I hadn’t anticipated getting approvals for a new vendor, but it sounds like both GS and HigherLogic use Zapier for these types of integrations so I kindof need to use them right? I just worry about security approvals. 

        TY, S

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