Looking for folks who have integrated their community with Jira or Litmus

Maybe ​@Jef Vanlaer & ​@sureshs could share some insights here! 😊

While we are using both Gainsight CC and Jira, we haven’t integrated both systems. The proposed community integration runs through Zapier, which we don’t have. I have integrated Gainsight CS with Jira though. If that would be of interest: happy to discuss.

Thank you- this is helpful. Yes- Actually it’s for Gainsight Communities. Have a great day Jef and Samantha. 

Its a reminder that we need to look into Zapier as well. 

Hopefully someone can share feedback. 

Best, Sara  

​@Jef Vanlaer what was the Zapier security review and onboarding like? I hadn’t anticipated getting approvals for a new vendor, but it sounds like both GS and HigherLogic use Zapier for these types of integrations so I kindof need to use them right? I just worry about security approvals. 

TY, S

​@sleslie99 As we don’t have Zapier, I can’t directly tell you. I have used it a couple of years ago though (when security reviews were still thin) and felt it was pretty user-friendly and intuitive.

If I’m not mistaken, ​@DannyPancratz uses Zapier in combination with Gainsight CC though and might be able to pitch in...

I’ve connected some Zapier automations between CC and Jira.

• Creating Jira tickets from Idea posts
• Updating Idea statuses based on Jira status change

Doing things with CC and Zapier is easy to manage (some pre-built actions, but working with the API is pretty straightforward). But I find working with Jira and Zapier to be a lot more complicated (although not impossible). 

If you organization has another automation tool (Workato, Automation Anywhere, etc), those should be just as effective as Zapier; you’re really just working via the API for each using a robust set of automation and transformation tools from Zapier. There’s nothing about connecting these two systems that requires Zapier. That said, I’m about as much of a Zapier fan as anyone can be: I have found it easy to learn, incredibly powerful, and a significant driver of my success extending and automating elements of my community.