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Question

Make end times optional on event listings

  • April 1, 2026
  • 3 replies
  • 15 views

When creating event listings in Gainsight CC, end time is currently a required field. For many use cases this works fine, but it creates friction for in-person, multi-day events like conferences, summits, happy hours, etc. where a specific end time isn't always known or relevant.

The ask: make end time an optional field on events, similar to how some calendar tools allow you to create all-day or open-ended entries.

Why this matters:

- Multi-day conferences often don't have a set end time per day, or the event itself spans several days without a meaningful "end" to log
- Forcing an end time leads to workarounds like entering a placeholder time (e.g., 11:59 PM), which is confusing for users

The ideal behavior would be: if no end time is entered, the event simply displays with a start date/time only.  

3 replies

samanthahamlet
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  • Gainsight Community Manager
  • April 2, 2026

Hey ​@leah.breen 

This would make a great idea submission, let me know if you’d like me to convert this to an Idea for the team to review! 😊


atwhite
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  • Helper ⭐️⭐️
  • April 2, 2026

This feels similar to this idea: 

Is “no end time” better as a separate Idea or as part of this one?


samanthahamlet
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  • Gainsight Community Manager
  • April 2, 2026

Oh, great catch ​@atwhite

These two are quite similar so we could keep as part of the idea you shared, thanks! 😊