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Manage Event Registrants

  • September 24, 2025
  • 5 replies
  • 51 views
atwhite
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Is there a way that I’m not seeing to remove someone from the list of registrants for a Community event? 

We have a gated Community, and one of our customers informed us that one of their employees has left; they want to remove his name from the registration list for an event they’re hosting to free up capacity. Even though I have banned the user in question, they still appear as registered for the event, and I don’t seem to have a way to remove them. 

Has anyone else run into this? Are there registrant management options I’m missing somewhere? Thanks!

Best answer by deepan

​@atwhite At this moment we do not have that option on the UI in control .Workaround solution is, we have an API endpoint to cancel the signup from the event

More information reg the API can be https://api2-eu-west-1.insided.com/docs/events/#tag/Events/operation/cancelSignUpEvent

5 replies

revathimenon
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  • revathimenon
  • Gainsight Community Manager
  • October 7, 2025

Hey ​@atwhite 

I’m sorry i’m getting to this late - did you find a solution to this or are you still looking for one?

Where focus goes, energy flows.
atwhite
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  • atwhite
  • Author
  • Helper ⭐️⭐️
  • October 7, 2025

​@revathimenon Hi! We do not have an answer for this yet. Thank you!

revathimenon
revathimenon
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  • revathimenon
  • Gainsight Community Manager
  • October 9, 2025

​@atwhite 

Let me dig a little internally and get you an answer.

Where focus goes, energy flows.
atwhite
D
  • deepan
  • Product Manager
  • Answer
  • October 9, 2025

​@atwhite At this moment we do not have that option on the UI in control .Workaround solution is, we have an API endpoint to cancel the signup from the event

More information reg the API can be https://api2-eu-west-1.insided.com/docs/events/#tag/Events/operation/cancelSignUpEvent

atwhite
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  • atwhite
  • Author
  • Helper ⭐️⭐️
  • October 10, 2025

Thank you, ​@deepan! That’s helpful to know, although having that functionality as native would be really great.

Are there enhancements planned for the events area? There are a few functionality elements that would really improve the usability of that feature (we use it a lot! 😁). Things like managing attendees, attendee caps/waitlists, closing registration without deleting the event, etc. Just curious if you’re working on anything like that.

Thank you!

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