Skip to main content
atwhite
atwhite
Helper ⭐️⭐️⭐️
Sep 24, 2025 5:12 PM UTC
Solved

Manage Event Registrants

Is there a way that I’m not seeing to remove someone from the list of registrants for a Community event? 

We have a gated Community, and one of our customers informed us that one of their employees has left; they want to remove his name from the registration list for an event they’re hosting to free up capacity. Even though I have banned the user in question, they still appear as registered for the event, and I don’t seem to have a way to remove them. 

Has anyone else run into this? Are there registrant management options I’m missing somewhere? Thanks!

deepanAnswer
Product Manager
Oct 9, 2025 9:44 PM UTC

​@atwhite At this moment we do not have that option on the UI in control .Workaround solution is, we have an API endpoint to cancel the signup from the event

More information reg the API can be https://api2-eu-west-1.insided.com/docs/events/#tag/Events/operation/cancelSignUpEvent

View in thread

5 replies

revathimenon
revathimenon
Gainsight Community Lead
Oct 7, 2025 7:14 AM UTC

Hey ​@atwhite 

I’m sorry i’m getting to this late - did you find a solution to this or are you still looking for one?

Translate
Where focus goes, energy flows.
atwhite
atwhiteAuthor
Helper ⭐️⭐️⭐️
Oct 7, 2025 12:23 PM UTC

​@revathimenon Hi! We do not have an answer for this yet. Thank you!

Translate
    revathimenon
    revathimenon
    Gainsight Community Lead
    Oct 9, 2025 2:55 PM UTC

    ​@atwhite 

    Let me dig a little internally and get you an answer.

    Translate
    Where focus goes, energy flows.
      Gainsight Employee ⭐️
      deepanAnswer
      Product Manager
      Oct 9, 2025 9:44 PM UTC

      ​@atwhite At this moment we do not have that option on the UI in control .Workaround solution is, we have an API endpoint to cancel the signup from the event

      More information reg the API can be https://api2-eu-west-1.insided.com/docs/events/#tag/Events/operation/cancelSignUpEvent

      Translate
      atwhite
      atwhiteAuthor
      Helper ⭐️⭐️⭐️
      Oct 10, 2025 12:18 PM UTC

      Thank you, ​@deepan! That’s helpful to know, although having that functionality as native would be really great.

      Are there enhancements planned for the events area? There are a few functionality elements that would really improve the usability of that feature (we use it a lot! 😁). Things like managing attendees, attendee caps/waitlists, closing registration without deleting the event, etc. Just curious if you’re working on anything like that.

      Thank you!

      Translate
      Terms & ConditionsAccessibility statement