I wanted to see how other users manage KB guide images, since you cannot copy and paste them from a Google Doc without getting an error. Is there an integration you’re using?
Thank you ahead of time!
I wanted to see how other users manage KB guide images, since you cannot copy and paste them from a Google Doc without getting an error. Is there an integration you’re using?
Thank you ahead of time!
Its hard for me to test this without getting your error but I did get this a TON at a prior job on a different platform. Here is what I do to get around it in Word. Maybe you can do something similar in G docs.
Go to Save As
Change the doc type to HTM and save
You can open this in text to copy and paste into a KB.
Hopefully this helps you a smidge.
It’s a bit of a janky workaround, but when I have an image in a Google Doc that I need to save, I add it to Keep first. Then you open it in Keep, and you can download it from there.
@lstone Oh, that makes sense! Maybe once you’ve extracted the images from the documents and have them in a format that you can upload and download, you could use a shared Google Drive or something.
We use one of those for shared assets like hero and thumbnail images for landing pages or user groups, or other things that multiple team members need to access repeatedly.
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.