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Question

Measuring sentiment in community

  • December 16, 2025
  • 1 reply
  • 16 views

baraica
  • Contributor ⭐️⭐️⭐️

This is a stretch but is anyone measuring sentiment in their community? If you are, how are you doing it?

We have a team of social listeners who copy and paste every post we get from community into Salesforce and mark it as positive, neutral and negative. It’s a lot of work and we’re looking to automate here and there. Any insight would be very helpful!

1 reply

revathimenon
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  • Gainsight Community Manager
  • December 17, 2025

Following!