Skip to main content
revote
revote
VIP ⭐️⭐️⭐️⭐️⭐️
Aug 13, 2024 5:52 AM UTC
Solved

Moderator logins to the community, click Control and is forwarded to 403 page

Any ideas why this happens?

 

 

This happens for all of our mods. Started maybe few months back.

This isnt showstopper, Control works normally so that´s why I havent asked this before. But now I think I would like to get this fixed.

→ Why clicking Control from the community portal, moderator isnt forwarded to the Control Home Page?

      olimarrio
      olimarrioAnswer
      Gainsight Employee ⭐️
      Aug 13, 2024 9:34 AM UTC

      The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏

      View in thread

      16 replies

      Show previous replies
      Ditte
      Ditte
      Helper ⭐️⭐️
      Aug 13, 2024 8:41 AM UTC

      We’re also experiencing this. Clearing cache and cookies has helped, but as @revote mentioned, the average visitor may not try that. Any update on when this will be fixed?

      Translate
      Currently rocking the Sonos Communities
      olimarrio
      Gainsight Employee ⭐️
      olimarrio
      Gainsight Employee ⭐️
      Aug 13, 2024 8:44 AM UTC

      @Ditte @revote @JeppePeppe @Eva our engineering team are reverting now so the complete fix should be implemented very shortly!

      Translate
        olimarrio
        Gainsight Employee ⭐️
        olimarrioAnswer
        Gainsight Employee ⭐️
        Aug 13, 2024 9:34 AM UTC

        The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏

        Translate
          revote
          revoteAuthor
          VIP ⭐️⭐️⭐️⭐️⭐️
          Aug 13, 2024 10:00 AM UTC

          The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏

          Thanks @olimarrio and the team!

          I assume that my original question, “moderators are forwarded to the 403 view”, is still open?

          Translate
          olimarrio
          Gainsight Employee ⭐️
          olimarrio
          Gainsight Employee ⭐️
          Aug 14, 2024 8:01 AM UTC

          Hi @revote 👋,

          Do you know if this happens from a particular page when your moderators are clicking ‘Control’? I would advise raising a ticket with our Support team so they can diagnose this one.

          Translate
          revote
          revoteAuthor
          VIP ⭐️⭐️⭐️⭐️⭐️
          Aug 14, 2024 8:22 AM UTC

          Do you know if this happens from a particular page when your moderators are clicking ‘Control’? I would advise raising a ticket with our Support team so they can diagnose this one.

          No, this occurs everywhere. Okay, I will create a ticket. Thanks.

          Translate
            Terms & ConditionsAccessibility statement