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revote
VIP ⭐️⭐️⭐️⭐️⭐️
August 13, 2024
Solved

Moderator logins to the community, click Control and is forwarded to 403 page

  • August 13, 2024
  • 16 replies
  • 135 views

Any ideas why this happens?

 

 

This happens for all of our mods. Started maybe few months back.

This isnt showstopper, Control works normally so that´s why I havent asked this before. But now I think I would like to get this fixed.

→ Why clicking Control from the community portal, moderator isnt forwarded to the Control Home Page?

    Best answer by olimarrio

    The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏

    16 replies

    Ditte
    Helper ⭐️⭐️
    August 13, 2024

    We’re also experiencing this. Clearing cache and cookies has helped, but as @revote mentioned, the average visitor may not try that. Any update on when this will be fixed?

    Currently rocking the Sonos Communities
    olimarrio
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    August 13, 2024

    @Ditte @revote @JeppePeppe @Eva our engineering team are reverting now so the complete fix should be implemented very shortly!

    olimarrio
    Gainsight Employee ⭐️
    olimarrioAnswer
    Gainsight Employee ⭐️
    August 13, 2024

    The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 13, 2024

    The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏

    Thanks @olimarrio and the team!

    I assume that my original question, “moderators are forwarded to the 403 view”, is still open?

    olimarrio
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    August 14, 2024

    Hi @revote 👋,

    Do you know if this happens from a particular page when your moderators are clicking ‘Control’? I would advise raising a ticket with our Support team so they can diagnose this one.

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 14, 2024

    Do you know if this happens from a particular page when your moderators are clicking ‘Control’? I would advise raising a ticket with our Support team so they can diagnose this one.

    No, this occurs everywhere. Okay, I will create a ticket. Thanks.