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Sudhanshu
Gainsight Product Manager
August 10, 2022
Research

New Feature Research: Custom Pages

  • August 10, 2022
  • 12 replies
  • 516 views
New Feature Research: Custom Pages

We want to give our customers the ability to extend the scope of their customer hub beyond the core features. Although there is no way to add pages currently, we understand our customers need the flexibility to create pages that meet their specific use cases (e.g. product landing pages, resource pages, persona-specific pages, etc.) that don’t fall in the existing categories.

Custom Pages will allow our customers that flexibility to cover specific use cases.

 

 

We’d like your input on the following:

  1. Use cases: For what purpose would you require custom pages? What goals do you hope to achieve?
  2. Widgets: Which widgets are essential to achieve the goal?
  3. Permissions: Who can manage the custom pages? Who can access the custom pages?
  4. Navigation: How would end-users ideally navigate to your custom pages?

We’d like to invite you to a 30-min call to better understand the use cases around custom pages specific to your organization. We’ll try best to our abilities to make sure your use cases are considered in building this feature. You’ll also get to be part of early betas as they become available.

👉 Click here to sign-up for a 30-min call.

We look forward to hearing from you!

12 replies

revote
VIP ⭐️⭐️⭐️⭐️⭐️
January 12, 2023

@revote Could you please elaborate a bit on this need of a special category?

Category page should work as a landing page as well, where we push the traffic from external sites, Social media and so on.

So this category / landing page should have Banner widget, to explain the page and what’s in it. Or maybe it should have several Banner widgets and in several locations in the page.

Hero banner should not include search.

It should have cards (links) to the child categories, just like normal category has.

This category / landing page should not have same widgets than other categories have.

If possible, the topic pages what this special category have, they should not have same widgets than other topic pages have.

This in a general level, I can explain more if needed via email or PM.

revote
VIP ⭐️⭐️⭐️⭐️⭐️
January 12, 2023
  • Use cases: Product landing pages, Campaign landing pages → Custom pages will serve as a hub for the product or campaign with internal (community) and external (company website) links
  • Widgets: I want to have the same customizability as for the home page, i.e. the same widgets like Quick Links, Featured Topics, Hero / Search banner, curated content, the ability to create containers (for content and sidebar area)
  • Permissions:
    • Manage: Admin, Community manager
    • View: Same behaviour as permissions for category pages
  • Navigation: Via widgets on the home page or (parent) category pages, via widgets in the sidebar, via custom Mega Menu item, via direct link

Other important things:

  • URL: I want to be able to manually create the relative URL
  • SEO: I want to be able to customize the SEO title and SEO description
  • SEO visibility: I want to be able to customize the meta robots behaviour

This is pretty much something what I am looking for. Also I wish to have the Banner widgets + cards to the child categories + customizable topic pages.