New vs old dashboard data discrepancy

Forum|Forum|23 days ago
August 10, 2026
6 replies
60 views

I’ve been working on my monthly reporting for July and in testing the new vs old dashboards, I’m noticing some different numbers for the same data points in the same date range. Is that expected? Are others seeing this?

samanthahamlet

Gainsight Community Manager

Hey @SimonH

Thanks for flagging this. I have raised this internally, and will let you know as soon as I have an update! 😊

Aleksandra

Gainsight Product Manager

Hi

Yes, slight differences are expected between the old and new dashboards as they rely on different underlying data sources. However, those differences should generally be very minor. If you can share a few more details on what you're seeing, that would be super helpful—and if there’s a particular issue you’d like us to investigate, please raise a support ticket so our team can take a closer look.

Aleksandra

S

SimonHAuthor

Helper ⭐️

Hi @Aleksandra,

Thanks for your response!

The differences seem to average about a 2% discrepancy, with the new dashboards being lower. I know that sounds very minor, but some documentation explaining what’s going on would be very helpful to help us explain to our managers why we’re seeing a decline.

Aleksandra

Gainsight Product Manager

@SimonH which KPIs are different? All?

Aleksandra