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Contributor ⭐️⭐️⭐️⭐️
September 18, 2026
Question

Notification email design - new user group request

  • September 18, 2026
  • 3 replies
  • 54 views

Hi! 

I’ve looked through the community and haven’t found any topic related o this. I know we can change how the notification emails look like but there’s one that’s not on our list to edit: New request to join “ __ User Group”. Is there a way to make it custom? We’d like to add our logo instead of GS and keep our branding overall. Appreciate any tips!

3 replies

Mithila Jayalath
Helper ⭐️⭐️
September 18, 2026

@juliaw I think this is a bug. It should be available in the system emails list. I checked from my end too and it is not in the list.

@samanthahamlet any idea regarding this?

samanthahamlet
Gainsight Community Manager
September 18, 2026

Hey ​@juliaw & ​@Mithila Jayalath

I’ve now raised this with the team internally, I’ll let you know as soon as I hear more on this 😊

samanthahamlet
Gainsight Community Manager
September 18, 2026

Hey ​@juliaw 

Would you mind raising a ticket with Support for this, so that the team can take a closer look at this for you?