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juliaw
Contributor ⭐️⭐️⭐️⭐️
September 18, 2026

Notification email design - new user group request

Hi! 

I’ve looked through the community and haven’t found any topic related o this. I know we can change how the notification emails look like but there’s one that’s not on our list to edit: New request to join “ __ User Group”. Is there a way to make it custom? We’d like to add our logo instead of GS and keep our branding overall. Appreciate any tips!

5 replies

Mithila Jayalath
Mithila Jayalath
Helper ⭐️⭐️
September 18, 2026

​@juliaw I think this is a bug. It should be available in the system emails list. I checked from my end too and it is not in the list.

​@samanthahamlet any idea regarding this?

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samanthahamlet
samanthahamlet
Gainsight Community Manager
September 18, 2026

Hey ​@juliaw & ​@Mithila Jayalath! 

I’ve now raised this with the team internally, I’ll let you know as soon as I hear more on this 😊

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samanthahamlet
samanthahamlet
Gainsight Community Manager
September 18, 2026

Hey ​@juliaw 

Would you mind raising a ticket with Support for this, so that the team can take a closer look at this for you? 

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juliawAuthor
Contributor ⭐️⭐️⭐️⭐️
September 21, 2026

This is the reply I got just now: “The email with the subject "New request to join …" does not have a template, so there is nothing to edit. That is why it is not shown in the list of system emails.
 
If an editable version of this email would be useful, the request can be raised on our ideas board at https://communities.gainsight.com/ideas. Ideas posted there are open for other community managers to vote on.”

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juliawAuthor
Contributor ⭐️⭐️⭐️⭐️
September 21, 2026

Hi ​@samanthahamlet,

sure, I’ve just raised this in Support :) 

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