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jevaaler
jevaaler
Contributor ⭐️⭐️
May 15, 2025
Solved

Phrases section in backend gives internal server error

  • May 15, 2025
  • 3 replies
  • 43 views

Hello,

I’m trying to access the Phrases subsection of our Gainsight Community backend (https://mercell-en.insided.com/translation/overview), but I’ve been getting an internal server error (500) for the past two-three days now. 

Is there a solution to this or do I should I just wait for it to resolve itself?

 

Best answer by Kenneth R

Hi ​@jevaaler - I just heard from our engineers that this should now be fixed.  :)

3 replies

Kenneth R
Kenneth R
Expert ⭐️⭐️
May 15, 2025

Hi ​@jevaaler - Yep I’m able to replicate that in your community instance as well.  This looks like something you can best send to our Support engineers.  Have you already been in touch with them?  You can create a new ticket here: https://gainsight.zendesk.com/hc/en-us/requests/new?ticket_form_id=13896236397581

    jevaaler
    jevaalerAuthor
    Contributor ⭐️⭐️
    May 15, 2025

    Hey Kenneth! I have not, so I will submit a ticket with them right away.

    Thank you for the quick response

    Kenneth R
    Kenneth RAnswer
    Expert ⭐️⭐️
    May 15, 2025

    Hi ​@jevaaler - I just heard from our engineers that this should now be fixed.  :)

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