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Phrases section in backend gives internal server error

  • May 15, 2025
  • 3 replies
  • 25 views

jevaaler
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Hello,

I’m trying to access the Phrases subsection of our Gainsight Community backend (https://mercell-en.insided.com/translation/overview), but I’ve been getting an internal server error (500) for the past two-three days now. 

Is there a solution to this or do I should I just wait for it to resolve itself?

 

Best answer by Kenneth R

Hi ​@jevaaler - I just heard from our engineers that this should now be fixed.  :)

3 replies

Kenneth R
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  • Expert ⭐️⭐️
  • May 15, 2025

Hi ​@jevaaler - Yep I’m able to replicate that in your community instance as well.  This looks like something you can best send to our Support engineers.  Have you already been in touch with them?  You can create a new ticket here: https://gainsight.zendesk.com/hc/en-us/requests/new?ticket_form_id=13896236397581


jevaaler
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  • Author
  • Contributor ⭐️⭐️
  • May 15, 2025

Hey Kenneth! I have not, so I will submit a ticket with them right away.

Thank you for the quick response


Kenneth R
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  • Expert ⭐️⭐️
  • Answer
  • May 15, 2025

Hi ​@jevaaler - I just heard from our engineers that this should now be fixed.  :)