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jevaaler
jevaaler
Contributor ⭐️⭐️
May 15, 2025 11:02 AM UTC
Solved

Phrases section in backend gives internal server error

Hello,

I’m trying to access the Phrases subsection of our Gainsight Community backend (https://mercell-en.insided.com/translation/overview), but I’ve been getting an internal server error (500) for the past two-three days now. 

Is there a solution to this or do I should I just wait for it to resolve itself?

 

Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
May 15, 2025 1:01 PM UTC

Hi ​@jevaaler - I just heard from our engineers that this should now be fixed.  :)

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3 replies

Kenneth R
Kenneth R
Expert ⭐️⭐️
May 15, 2025 11:50 AM UTC

Hi ​@jevaaler - Yep I’m able to replicate that in your community instance as well.  This looks like something you can best send to our Support engineers.  Have you already been in touch with them?  You can create a new ticket here: https://gainsight.zendesk.com/hc/en-us/requests/new?ticket_form_id=13896236397581

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    jevaaler
    jevaalerAuthor
    Contributor ⭐️⭐️
    May 15, 2025 11:57 AM UTC

    Hey Kenneth! I have not, so I will submit a ticket with them right away.

    Thank you for the quick response

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    Kenneth R
    Kenneth RAnswer
    Expert ⭐️⭐️
    May 15, 2025 1:01 PM UTC

    Hi ​@jevaaler - I just heard from our engineers that this should now be fixed.  :)

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