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Question

Possible to exclude a segment from an email campaign?

  • March 5, 2026
  • 2 replies
  • 28 views

MeghanM
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Feels like there should be a way to do this, but I can’t figure it out. 

Scenario: We have a handful of groups where we want to exclude the group members from receiving our community newsletter. 

I’ve created a segment with these members, however there doesn’t seem to be a way to say “Email Campaign, don’t send to this segment”, or better yet, to create a segment that excludes another segment. 

And while I can use filters to say that I don’t want people in X, Y & Z groups, that only returns members who are in other groups, just not the ones that I indicated. Excluding the bulk of our members who are in no groups. 

Any thoughts or ideas are greatly appreciated! 

2 replies

Sanne van Opstal-Brakel
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This is something I have been missing as well, even beter/more filtering/segmenting options… 
It's now a lot the one or the other, not both etc. 


atwhite
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  • Helper ⭐️⭐️
  • March 9, 2026

@MeghanM Segments is great, but it does seem to miss a “this, but not that” functionality within individual filters (i.e., include X custom role but also exclude Y custom role) that might enable what you’re looking for. We’ve had issues with this sort of thing as well when trying to configure certain widgets.

Tagging in ​@olimarrio as a follow-up to our exchange in the thread here, as this may be helpful additional context for Gainsight!