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Thomas Deely
Contributor ⭐️⭐️⭐️
September 30, 2026

Posting product updates on community - moderator seats

We would like to get our product managers posting product updates on community. We have lots of product managers, and giving each one a moderator seat to post a product announcement is expensive.

Has anyone had success with using community for product updates, with a large volume of product managers needing access, and let me know if you have any workarounds, for example, an automated feed of product announcements to community. 

 

 

3 replies

mitchell.gordon
Expert ⭐️
September 30, 2026

I have a work-around for you. 

Create a Community category for your products. Create a custom role and give it to your PMs. Edit permissions on page so only this custom role and moderators and create new content.

*The custom role could also give a custom rank in the gameification process identifying they are a PM for your organization. We do this for our super users and employees ect.

 

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Sanne van Opstal-Brakel
Helper ⭐️
October 5, 2026

I would propose the solution ​@mitchell.gordon  as well…

One thing which made us consider not do to is this way though the following…

For us it's still very important that on the product updates it everything really is on brand, correct tone of voice and that it fits the messaging house / storyline. This is also something I always check with the product updates (or when in doubt check with our product marketeers). 

So, what we did is we as community manager set everything up in the control center, but publish the product updates under the names of the product managers. This way they still get the notifications etc and the post really is their responsibility. 
 

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Thomas Deely
Contributor ⭐️⭐️⭐️
October 5, 2026

thanks, we are exploring have an agent or skill to help with the formatting, messaging, etc

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Thomas Deely