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dawn.wayland
Contributor ⭐️⭐️⭐️
Sep 12, 2025 1:25 PM UTC
Solved

Product Update emails

Is anyone else getting a load of Product Update emails into their inbox, dating back to January 2025? And they just keep coming?

    Kenneth R
    Kenneth RAnswer
    Expert ⭐️⭐️
    Sep 12, 2025 2:28 PM UTC

    Hey everyone, sorry about this - we’ve been loading Skilljar Product Updates that used to live on another platform into the community and it has triggered notifications in a way that we did not expect.  We’ve paused all emails and are looking into how to proceed.  Sorry again.

    3 replies

    Laurenseife
    Sep 12, 2025 1:28 PM UTC

    Yep! I’m thinking they're back dated?

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    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Sep 12, 2025 1:34 PM UTC

    Yes. I just messaged ​@Rebecca Potter about this. 

    My recommendation for anyone backdating is to 

    1. Create as an article in a hidden category
    2. Convert to Product Update

    I don’t think part 2 will trigger emails because the post itself isn’t new

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    FYI: I am no longer active in this community
    Kenneth R
    Kenneth RAnswer
    Expert ⭐️⭐️
    Sep 12, 2025 2:28 PM UTC

    Hey everyone, sorry about this - we’ve been loading Skilljar Product Updates that used to live on another platform into the community and it has triggered notifications in a way that we did not expect.  We’ve paused all emails and are looking into how to proceed.  Sorry again.

    Translate