+2I just noticed that we dont have Public tags any more in Control. We have had pre defined tags in use but for some reason they are gone. We havent deleted them ourselves.
They can be seen in the topics, if they are added before. If I want to add tags, same we used before, it suggest them as a new tag (Add new tag)
Is this (common) bug, should I create a ticket to support?
Best answer by revote
We havent done anything but now Tags can be seen in Control and I can add them to topics normally.
Strange.
+9I saw that screen for a second as they loaded, but they’re there for me.
+2I saw that screen for a second as they loaded, but they’re there for me.
Okay. This is something else, because when I am starting to add tags to the post, it will add them as a totally new tag.
+2We havent done anything but now Tags can be seen in Control and I can add them to topics normally.
Strange.
+8Hi
I’ve double checked on our instance and I can view it, although there was that ‘no public tag’ appearing for a split second.
Wanted to check if it’s still not loading for you?
+2Wanted to check if it’s still not loading for you?
Works ok at the moment 😊
+8Glad to know
Feel free to let me know on this thread if the issue occurs again 🙌🏼
I am having this same issue in my community. We can see tags on older posts but in Control, it says we have no public tags. We have been building our tag library for the past 12 months so it is surpising to see this:
And since we don’t allow our users to add new tags, having a library of public tags is important to us.
I also just went through the process to add a public tag. I got a message that it had been added yet, the page once refreshed says we have no public tags.
+8Hey
Sorry to hear that!
Let me check with the team internally & come back to you on this.
+8Hey
Looks like the issue has been fixed on your community - could you please re-confirm if all looks good on your end?
Thank you,
+8Glad to hear that
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