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revote
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 6, 2024 11:46 AM UTC
Solved

Public tags are missing?

I just noticed that we dont have Public tags any more in Control. We have had pre defined tags in use but for some reason they are gone. We havent deleted them ourselves.

 

They can be seen in the topics, if they are added before. If I want to add tags, same we used before, it suggest them as a new tag (Add new tag)

Is this (common) bug, should I create a ticket to support?

revote
revoteAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
Sep 9, 2024 10:34 AM UTC

We havent done anything but now Tags can be seen in Control and I can add them to topics normally.

Strange.

15 replies

revathimenon
Gainsight Community Lead
Jan 30, 2025 4:54 AM UTC

Hey ​@kristine_davis & ​@ljaynes 

Sorry to hear that!

Let me check with the team internally & come back to you on this.

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revathimenon
Gainsight Community Lead
Jan 30, 2025 8:49 AM UTC

Hey ​@kristine_davis & ​@ljaynes 

Looks like the issue has been fixed on your community - could you please re-confirm if all looks good on your end?

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kristine_davis
Contributor ⭐️⭐️⭐️
Jan 30, 2025 1:50 PM UTC

​@revathimenon Yes, thank you. It was a bug and it is now corrected. 😁

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Contributor ⭐️⭐️
Jan 30, 2025 3:24 PM UTC

Thank you, ​@revathimenon. Seems like the tags are back. So appreciate this being addressed quickly! 😀 

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revathimenon
Gainsight Community Lead
Jan 31, 2025 7:46 AM UTC

Glad to hear that ​@kristine_davis & ​@ljaynes 🙌🏼

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Where focus goes, energy flows.