Solved
Question on the AI recap feature
For the AI recap in the admin dashboard, which summarizes the most recent 10 unread tickets, I have some questions
- How often does it refresh
- Is it possible to export this into slack for example?
samanthahamletAnswer
Gainsight Community Manager
Jan 14, 2026 11:48 AM UTC
Hey
The summary refreshes every 6 hours, but you can manually update it by clicking the refresh button. Unfortunately, it’s not possible to export this into Slack.
You might find this article helpful for any other AI questions, hope this helps! 😊