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Registering an account with iCloud+ Hide My Email

  • June 15, 2026
  • 2 replies
  • 7 views

  • Contributor ⭐️⭐️⭐️

I know a lot of you have users log in with SSO, but for those who aren’t, have you had any issues with users registering an account using iCloud+ Hide My Email? We’re still doing sandbox testing, but I’ve created a couple test accounts using Hide My Email and the welcome and activation emails never arrived.

2 replies

samanthahamlet
Gainsight Employee ⭐️
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  • Gainsight Community Manager
  • June 18, 2026

Hey ​@SimonH, I’ve asked internally about this and will follow up as soon as I know more! 😊


  • Author
  • Contributor ⭐️⭐️⭐️
  • June 18, 2026

This is looking like a DKIM/DNS issue on our end. I tested with a few other GS customers and had no issue, so unfortunately I think it’s us that has to fix it!