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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 14, 2022 4:26 PM UTC
Solved

Registration Approvals & SSO - Possible to Moderate Registrations for some but not all?

We use our own SSO for logging-in and signing up for the community. We’re also exploring ways to open up our community. 

Is it possible to exclude some new registrations from requiring moderator approval? Or to trigger moderator approval for certain types of registrations? 

For our use case, here’s the ideal state: 

  • User logs in with SSO & does not have an account → account registration page → auto-approved, no registration moderation
  • User does not use SSO, clicks to create an account → account registration page → registration moderation required

I could imagine similar use cases for whitelisting / blacklisting user registration for other communities. 

matt enbar
Helper ⭐️⭐️⭐️
Mar 29, 2022 1:43 PM UTC

Hi @DannyPancratz 

This is actually the default way that registration approval works.

If you have registration approval turned on the SSO will bypass this because the approval is handled via SSO. Users who will use the default inSided authentication will need approval if the setting is turned on.

3 replies

DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 18, 2022 4:27 PM UTC

@Gainsight CC Team 

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FYI: I am no longer active in this community
matt enbar
Helper ⭐️⭐️⭐️
Mar 29, 2022 1:43 PM UTC

Hi @DannyPancratz 

This is actually the default way that registration approval works.

If you have registration approval turned on the SSO will bypass this because the approval is handled via SSO. Users who will use the default inSided authentication will need approval if the setting is turned on.

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logicalhare
Contributor ⭐️⭐️⭐️⭐️
Oct 17, 2023 10:30 PM UTC

This doesn’t seem to be the case. We have SSO enabled and turned on the moderator approval setting. However, signing up with SSO still requires manual approval.

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