Hello, we are considering using the Salesforce Unified Knowledge integration to essentially allow federated search on our Gainsight CC knowledge base from within Saleforce Cases and Salesforce Community/Experience. Has anyone done this particular integration before?
We are curious about the degree of difficulty in setting it up and maintaining it, as well as how smoothly it functions.
+5Hi
Here’s the endpoint that you’d be looking to use: https://api2-us-west-2.insided.com/docs/search/
We have not attempted it yet. This is part of a larger project to migrate our support ticketing back to Salesforce Cases from another tool. The project is being done by consultants. It seems likely that it will be early January before they get to this.
I would be happy to talk once we are in the thick of it, if that would be helpful,
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