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Alicia Fisk
Alicia Fisk
Contributor ⭐️⭐️⭐️
September 2, 2025
Question

Salesforce Unified Knowledge integration with Gainsight CC

  • September 2, 2025
  • 3 replies
  • 108 views

Hello, we are considering using the Salesforce Unified Knowledge integration to essentially allow federated search on our Gainsight CC knowledge base from within Saleforce Cases and Salesforce Community/Experience. Has anyone done this particular integration before?

We are curious about the degree of difficulty in setting it up and maintaining it, as well as how smoothly it functions. 

      3 replies

      Kenneth R
      Kenneth R
      Expert ⭐️⭐️
      September 2, 2025

      Hi ​@Alicia Fisk - Other folks might chime-in with more detailed and direct experiences, but I can quickly share that as long as Salesforce can make use of our search API to pull content from our community, all of the rest of the complexity would be within Salesforce in terms of how it’s built, functions and presents that content. A lot of folks have built federated search pointing to our platform in this way.

      Here’s the endpoint that you’d be looking to use: https://api2-us-west-2.insided.com/docs/search/

       

        mtangel
        mtangel
        Contributor ⭐️
        December 10, 2025

        ​@Alicia Fisk I am interested in this too! Have you have attempted it yet?

        Alicia Fisk
        Alicia FiskAuthor
        Contributor ⭐️⭐️⭐️
        December 11, 2025

        We have not attempted it yet. This is part of a larger project to migrate our support ticketing back to Salesforce Cases from another tool. The project is being done by consultants. It seems likely that it will be early January before they get to this. 

        I would be happy to talk once we are in the thick of it, if that would be helpful, ​@mtangel . 

        Alicia
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