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LuH
LuH
Helper ⭐️
Mar 12, 2025 9:42 PM UTC
Solved

Scheduling Email Campaigns based on segments

Hi! I just want to check something. We have a big event coming up and have created a segment for people in our community who have not registered. Our plan is to send messaging to those folks pushing them to sign up. 

 

If we schedule the email campaign to go out in 2 weeks from now, will the message be sent to everyone in the segment when we scheduled it, or everyone in the segment for when it sends (in 2 weeks)?

    revathimenon
    revathimenonAnswer
    Gainsight Community Lead
    Mar 17, 2025 2:54 PM UTC

    Hi ​@LuH 

    Just tested it out & looks like the calculation is done during the moment of sending the mail - basically when it sends. In your case, 2 weeks from now. 

    Where focus goes, energy flows.
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    3 replies

    DannyPancratz
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Mar 13, 2025 1:09 PM UTC

    I think it should be everyone in the campaign when it sends, but I’m not positive on that. 

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    FYI: I am no longer active in this community
    revathimenon
    revathimenon
    Gainsight Community Lead
    Mar 17, 2025 5:57 AM UTC

    Ooo I’ve never honestly thought of this myself - i’ll do some testing with the team internally and come back to you ​@LuH 🙌🏽

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    Where focus goes, energy flows.
      revathimenon
      revathimenonAnswer
      Gainsight Community Lead
      Mar 17, 2025 2:54 PM UTC

      Hi ​@LuH 

      Just tested it out & looks like the calculation is done during the moment of sending the mail - basically when it sends. In your case, 2 weeks from now. 

      Translate
      Where focus goes, energy flows.
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