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Rosie Clarke
Contributor ⭐️⭐️
Feb 20, 2026 10:51 AM UTC
Solved

Search in Community not returning as many results

Has anyone else noticed a change in how many results are being returned in search? There seems to be much less coming up, in some cases on 1 or 2 results returned, we’ve had a couple of users complain now. Is this a bug or are changes being made?

lauro.lana
lauro.lanaAnswer
Helper ⭐️⭐️⭐️
Feb 26, 2026 2:07 PM UTC

​@Rosie Clarke ​@DannyPancratz ​@mitchell.gordon 

Hey everyone, the search issue should be fully resolved now. The root cause was a storage issue with Algolia, but we've implemented a fix and everything is back up and running. Let me know if you are still seeing any weirdness!

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7 replies

samanthahamlet
samanthahamlet
Gainsight Community Manager
Feb 20, 2026 12:56 PM UTC

Hey ​@Rosie Clarke 

Sorry to hear you’re experiencing this issue!

Can you open a Support ticket for this, so the team can take a closer look? 😊

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    DannyPancratz
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Feb 20, 2026 1:45 PM UTC

    We had this issue a week ago. Support was able to run a re-index of things and that solved it pretty quickly. 

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    FYI: I am no longer active in this community
      mitchell.gordon
      mitchell.gordon
      Expert ⭐️
      Feb 20, 2026 2:51 PM UTC

      I have had this issue as well. No recently created posts came up in search. I had to open a ticket to get a reindex.

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      Rosie ClarkeAuthor
      Contributor ⭐️⭐️
      Feb 20, 2026 4:00 PM UTC

      We had this issue a week ago. Support was able to run a re-index of things and that solved it pretty quickly. 

      They’ve done the same for me and all sorted now. Thanks all!

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        DannyPancratz
        DannyPancratz
        VIP ⭐️⭐️⭐️⭐️⭐️
        Feb 20, 2026 6:25 PM UTC

        Happened again for me. Support said “Sorry about the ongoing issue, we're working on a solution to prevent this from continuing.”

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        FYI: I am no longer active in this community
        lauro.lana
        lauro.lanaAnswer
        Helper ⭐️⭐️⭐️
        Feb 26, 2026 2:07 PM UTC

        ​@Rosie Clarke ​@DannyPancratz ​@mitchell.gordon 

        Hey everyone, the search issue should be fully resolved now. The root cause was a storage issue with Algolia, but we've implemented a fix and everything is back up and running. Let me know if you are still seeing any weirdness!

        Translate
          atwhite
          atwhite
          Helper ⭐️⭐️⭐️
          Mar 2, 2026 2:45 PM UTC

          Anyone here still seeing this behavior? Not sure if it’s related to the issue in this thread, but we still have some articles that aren’t appearing in search, despite using their exact titles as the search string. We have a ticket open as well, but I wanted to ask if things are normal for others.

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