Has anyone else noticed a change in how many results are being returned in search? There seems to be much less coming up, in some cases on 1 or 2 results returned, we’ve had a couple of users complain now. Is this a bug or are changes being made?
Question
Search in Community not returning as many results
Hey
Sorry to hear you’re experiencing this issue!
Can you open a Support ticket for this, so the team can take a closer look? 😊
+9We had this issue a week ago. Support was able to run a re-index of things and that solved it pretty quickly.
I have had this issue as well. No recently created posts came up in search. I had to open a ticket to get a reindex.
We had this issue a week ago. Support was able to run a re-index of things and that solved it pretty quickly.
They’ve done the same for me and all sorted now. Thanks all!
+9Happened again for me. Support said “Sorry about the ongoing issue, we're working on a solution to prevent this from continuing.”
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.