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Search in Community not returning as many results

  • February 20, 2026
  • 7 replies
  • 75 views

Has anyone else noticed a change in how many results are being returned in search? There seems to be much less coming up, in some cases on 1 or 2 results returned, we’ve had a couple of users complain now. Is this a bug or are changes being made?

Best answer by leo-inspired

@Rosie Clarke ​@DannyPancratz ​@mitchell.gordon 

Hey everyone, the search issue should be fully resolved now. The root cause was a storage issue with Algolia, but we've implemented a fix and everything is back up and running. Let me know if you are still seeing any weirdness!

7 replies

samanthahamlet
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  • Gainsight Community Manager
  • February 20, 2026

Hey ​@Rosie Clarke 

Sorry to hear you’re experiencing this issue!

Can you open a Support ticket for this, so the team can take a closer look? 😊


DannyPancratz
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • February 20, 2026

We had this issue a week ago. Support was able to run a re-index of things and that solved it pretty quickly. 


mitchell.gordon
  • Helper ⭐️⭐️⭐️
  • February 20, 2026

I have had this issue as well. No recently created posts came up in search. I had to open a ticket to get a reindex.


  • Author
  • Contributor ⭐️⭐️
  • February 20, 2026

We had this issue a week ago. Support was able to run a re-index of things and that solved it pretty quickly. 

They’ve done the same for me and all sorted now. Thanks all!


DannyPancratz
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • February 20, 2026

Happened again for me. Support said “Sorry about the ongoing issue, we're working on a solution to prevent this from continuing.”


leo-inspired
  • Gainsight Employee ⭐️
  • Answer
  • February 26, 2026

@Rosie Clarke ​@DannyPancratz ​@mitchell.gordon 

Hey everyone, the search issue should be fully resolved now. The root cause was a storage issue with Algolia, but we've implemented a fix and everything is back up and running. Let me know if you are still seeing any weirdness!


atwhite
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  • Helper ⭐️⭐️
  • March 2, 2026

Anyone here still seeing this behavior? Not sure if it’s related to the issue in this thread, but we still have some articles that aren’t appearing in search, despite using their exact titles as the search string. We have a ticket open as well, but I wanted to ask if things are normal for others.