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acq
Contributor ⭐️⭐️
Mar 2, 2026 3:35 PM UTC
Solved

Seeking feedback on AI Answers: OpenAI vs Google Gemini

Hello, we’re excited to enable AI Answers on our community soon and noticed we have the option of using OpenAI or Google Gemini. Have you tested AI Answers with both? Any difference?

 

Graeme Rycyk
Graeme RycykAnswer
Gainsight Director of Product
Mar 3, 2026 5:19 PM UTC

Hey ​@acq,

There is no meaningful difference from our testing. The main reason for this feature is if you prefer one model provider over another. Other than that you should seem similar results for AI Answers with either vendor.

Cheers,

Graeme

Director of Product | AI & Search
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1 reply

Graeme Rycyk
Gainsight Employee ⭐️
Graeme RycykAnswer
Gainsight Director of Product
Mar 3, 2026 5:19 PM UTC

Hey ​@acq,

There is no meaningful difference from our testing. The main reason for this feature is if you prefer one model provider over another. Other than that you should seem similar results for AI Answers with either vendor.

Cheers,

Graeme

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Director of Product | AI & Search
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