Sending Multilingual Newsletters in Gainsight – Country Filter Limitations

Following.

Hi ​@raquelmany 👋,

You’re correct, this is a current limitation of filtering on the user overview. There is the following open idea which didn’t gain much traction but it’s a good one to resurface:

• Allow for "and" and "or" in advanced filters in user overview Open
• 3 Votes

It’ll be increasingly more important to have this logic and flexibility once we have implemented the functionality to personalise widgets depending on what segment a user is in.

An inelegant workaround for your situation would be to add the filter ends with ‘il’ to the country filter. Would this also work for your other two main languages?

hi ​@olimarrio the filter ends with ‘il’ could definitely work! But then, are we able to use the filter does not end with ‘il’? 

I realize this won’t help you right now ​@raquelmany but we can avoid this issue by setting up the location profile field as a drop-down list rather than free text input.  It’s a long list if you want to have (nearly) every country in the world but I’ve done it before and it’s doable.

To your question above, there is a filter for both ‘contains’ and ‘does not contain’ so you could try using that.  Another near-term workaround for you might simply be to send the emails for your ‘Brazil’ and ‘Brasil’ segments separately.