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Matthew Thompson
Contributor ⭐️⭐️⭐️
October 17, 2024

Smart Assistant links not working.

  • October 17, 2024
  • 9 replies
  • 117 views

Loving the new Gen AI Smart Assistant. Have noticed one thing:

When searching ‘Transaction Number’ (but I assume any search) - it links out, but only shows:

https://example.com/community-article

Thought I’d flag so it can be fixed.

9 replies

security_lion
Helper ⭐️⭐️
October 17, 2024

Which component in the Control panel do you find the Smart Assistant in? 😮

revathimenon
Gainsight Community Manager
October 21, 2024

Hey @Matthew Thompson 

Thanks for sharing - let me share this back internally for the team to take a look at it.

Where focus goes, energy flows.
Matthew Thompson
Contributor ⭐️⭐️⭐️
October 21, 2024

Thanks @revathimenon.

Dheepak G
October 22, 2024

Hi @Matthew Thompson Thanks for bringing this up. we will check this from our end and revert back.

Matthew Thompson
Contributor ⭐️⭐️⭐️
October 22, 2024

Thanks @Dheepak G.

Matthew Thompson
Contributor ⭐️⭐️⭐️
November 8, 2024

@revathimenon @Dheepak G -

What’s the latest on this? Doesn’t look to be fixed just yet. Thanks.

ryanne.perry
Helper ⭐️
June 9, 2025

Has anyone received any updates on this?

🌻 Ryanne
revathimenon
Gainsight Community Manager
June 10, 2025

Let me check internally and get back to this thread. Please give me sometime.

Where focus goes, energy flows.
revathimenon
Gainsight Community Manager
June 11, 2025

Hi ​@ryanne.perry 

Just wanted to update you that the team is looking into your instance for any issues and fixing it.

Where focus goes, energy flows.