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Smart Assistant links not working.

  • October 17, 2024
  • 9 replies
  • 99 views

Matthew Thompson
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Loving the new Gen AI Smart Assistant. Have noticed one thing:

When searching ‘Transaction Number’ (but I assume any search) - it links out, but only shows:

https://example.com/community-article

Thought I’d flag so it can be fixed.

9 replies

security_lion
  • Helper ⭐️⭐️
  • October 17, 2024

Which component in the Control panel do you find the Smart Assistant in? 😮


revathimenon
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  • Gainsight Community Manager
  • October 21, 2024

Hey @Matthew Thompson 

Thanks for sharing - let me share this back internally for the team to take a look at it.


Matthew Thompson
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  • Author
  • Contributor ⭐️⭐️⭐️
  • October 21, 2024

Thanks @revathimenon.


Dheepak G
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  • October 22, 2024

Hi @Matthew Thompson Thanks for bringing this up. we will check this from our end and revert back.


Matthew Thompson
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  • Author
  • Contributor ⭐️⭐️⭐️
  • October 22, 2024

Thanks @Dheepak G.


Matthew Thompson
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  • Author
  • Contributor ⭐️⭐️⭐️
  • November 8, 2024

@revathimenon @Dheepak G -

What’s the latest on this? Doesn’t look to be fixed just yet. Thanks.


ryanne.perry
  • Helper ⭐️
  • June 9, 2025

Has anyone received any updates on this?


revathimenon
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  • Gainsight Community Manager
  • June 10, 2025

Let me check internally and get back to this thread. Please give me sometime.


revathimenon
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  • Gainsight Community Manager
  • June 11, 2025

Hi ​@ryanne.perry 

Just wanted to update you that the team is looking into your instance for any issues and fixing it.