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Matthew Thompson
Contributor ⭐️⭐️⭐️
Oct 17, 2024 10:53 AM UTC

Smart Assistant links not working.

Loving the new Gen AI Smart Assistant. Have noticed one thing:

When searching ‘Transaction Number’ (but I assume any search) - it links out, but only shows:

https://example.com/community-article

Thought I’d flag so it can be fixed.

9 replies

security_lion
Helper ⭐️⭐️
Oct 17, 2024 5:38 PM UTC

Which component in the Control panel do you find the Smart Assistant in? 😮

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revathimenon
Gainsight Community Lead
Oct 21, 2024 7:33 AM UTC

Hey @Matthew Thompson 

Thanks for sharing - let me share this back internally for the team to take a look at it.

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Where focus goes, energy flows.
Matthew Thompson
Contributor ⭐️⭐️⭐️
Oct 21, 2024 9:07 AM UTC

Thanks @revathimenon.

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Dheepak G
Oct 22, 2024 7:39 AM UTC

Hi @Matthew Thompson Thanks for bringing this up. we will check this from our end and revert back.

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Matthew Thompson
Contributor ⭐️⭐️⭐️
Oct 22, 2024 8:14 AM UTC

Thanks @Dheepak G.

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Matthew Thompson
Contributor ⭐️⭐️⭐️
Nov 8, 2024 3:18 PM UTC

@revathimenon @Dheepak G -

What’s the latest on this? Doesn’t look to be fixed just yet. Thanks.

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ryanne.perry
Helper ⭐️
Jun 9, 2025 6:20 PM UTC

Has anyone received any updates on this?

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🌻 Ryanne
revathimenon
Gainsight Community Lead
Jun 10, 2025 3:32 AM UTC

Let me check internally and get back to this thread. Please give me sometime.

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Where focus goes, energy flows.
revathimenon
Gainsight Community Lead
Jun 11, 2025 4:47 AM UTC

Hi ​@ryanne.perry 

Just wanted to update you that the team is looking into your instance for any issues and fixing it.

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Where focus goes, energy flows.