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VIP ⭐️⭐️⭐️⭐️⭐️
February 21, 2024

Somethings´s gone wrong

  • February 21, 2024
  • 21 replies
  • 331 views

We got this error in our community, weeks ago, and now it is here as well:

 

 

This occurs when you type your post and press Send.

    21 replies

    Chris Hackett
    Helper ⭐️⭐️⭐️
    August 19, 2026

    We’ve seen this as well and had users report it. The tricky thing is that it’s impossible to reproduce and the post usually works. It’s just startling to users sometimes.

    Chris
    revathimenon
    Gainsight Community Lead
    August 20, 2026

    Hi ​@SimonH & ​@Chris Hackett 

    I’m taking this internally to our team for an investigation again - will revert as soon as I hear back!

    Where focus goes, energy flows.
    revathimenon
    Gainsight Community Lead
    August 20, 2026

    @SimonH  & ​@Chris Hackett 

    Could you please raise support tickets for the issue on your instances?

    This will help our team to do a deeper investigation. 

    Where focus goes, energy flows.
    Chris Hackett
    Helper ⭐️⭐️⭐️
    August 21, 2026

    Done - ticket #495805 

    Chris
    samanthahamlet
    Gainsight Community Manager
    August 26, 2026

    Hey ​@SimonH & ​@Chris Hackett 

    Just following up: Looks like the team have now deployed a fix for this. Let me know if everything is back to normal on your end.

    Thanks again for flagging this!

    Chris Hackett
    Helper ⭐️⭐️⭐️
    September 1, 2026

    LOL I just got the error posting on this forum! I’m sure I wouldn’t be able to reproduce though😏

     

    Chris
    samanthahamlet
    Gainsight Community Manager
    September 3, 2026

    Hey ​@Chris Hackett!

    Are you still getting this error message on your end? 

    Chris Hackett
    Helper ⭐️⭐️⭐️
    September 3, 2026

    No, that’s the problem. It’s so random. I opened a ticket but without being able to reproduce I just said to close it. Out of 50 replies I make it maybe happens once.

    Chris