Spam prevention - algorithm block more posts than before

Latest case:

User posted to our community. Long post. After publishing, user noticed that there were typo, so user edited and fixed it. Then platform marked post as a spam.

Then user posted two more posts, to other topics. They were marked as a spam also.

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All of those 3 posts are ok, we dont see any reasons why they were marked as a spam.

We have spoken with our moderators and there are other cases during latest months, when editing the post triggers spam filter and post will be hided. Is this planned behaviour?

Let´s assume, that editing the post, triggers spams filter and post will be marked as a spam. Okay. Why the next posts will be marked also as a spam?

I am sorry but this spam filter doesnt work, this is annoying.

LOL ​@revote - We have similar with both spam and pending folders. At least a few times a day something gets caught and often as you say it happens to the same person on a few of their posts for no apparent reason. I’ve kinda given up trying to figure most of them out since when I have tried, rarely can I see why. Unfortunately it happens to our power uses the most and they just “roll their eyes” now and wait for approval.

This occurred again, with other user.

If first post is marked as a spam, next ones will be also marked as a spam.

Is spam prevention still on in your community? Or have you created spam bypass role for certain users?

Hey ​@revote - I’ve not heard of the editing of posts being a factor, but let me check with the teams about that. 

And, indeed, ​@Chris Hackett - as Revote says it’s a great idea to exempt your most active users from the spam checker.  You can do that easily with a custom role, and could even assign that role automatically as part of your rank structure so that everyone apart from new-ish members is exempted.

This exact thing ​@revote here descriped seems to be happening in our community right now. The user affected is an community active and cannot post anything atm without it going to spam. He mentioned that he edited some typos.

EDIT: I created a ticket to support about this….

Good luck with this 😊

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