Syncing Zoom events to Gainsight calendar

Hey ​@SimonH 👋

Just checking - what do you mean by Gainsight calendar? Do you mean the CC Events page, or something else? 

Hi ​@samanthahamlet 👋

Exactly! I’m grabbing events from Zoom and adding them as events in CC. The registration button in CC just points to the Zoom reg form, to keep things simple.

Title, event time, registration link are all coming over fine, I just can’t get any API response that includes the description.

And I know this is a Zoom issue and not a CC issue, but I thought maybe someone had already cracked the case here :)

​@SimonH I tried Claude to dig through Zoom's API docs and here's what I found, might be helpful!

If you're grabbing events from Zoom and pushing them into CC via the API, the issue is likely on the integration side rather than Zoom itself. The description lives in the agenda field in Zoom and it's available on both GET /meetings/{meetingId} and GET /webinars/{webinarId}.

If agenda is coming back in the Zoom response, it just needs to be explicitly mapped to the content field in the CC create call, it won't carry over automatically. Worth double checking the integration code to make sure agenda is being pulled from the Zoom response and passed across to content. One thing to also keep in mind, content is a required field in CC, so if it's missing or not mapped correctly the create call will fail silently.

Hey ​@akhilv! Appreciate you looking into this. Unfortunately, I’m not even getting a description out of Zoom, so the issue is before any mapping. 

I’ve just posted about it on the Zoom Developer forum, so I’ll see what they say and can report back.

Hey ​@rnewell , any guidance for folks on this one? 🙂