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System Email Unsubscribe option - anyone direct to notification settings instead of unsubscribe?

  • May 6, 2026
  • 3 replies
  • 43 views

sleslie99
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Thanks for looking,

I’m still new here and exploring the extensiveness and customization available with GS communities.

We all know that unsubscribe is required on the footer for all system or enterprise sent emails. 

  • Has anyone changed the unsubscribe ‘button’ page to essentially link to the profile/settings/notifications instead? 
  • I would prefer to get people to customize their notifications prior to hitting an opt-out button which is nebulous. 
  • Unsure about login status with this approach - will it prompt me to log in or just give a 404 error if I’m not already logged in? 

The system emails are very flexible. I hope it will be a matter of just getting the right code and testing it out.

Thoughts recommendations? 

 

 

 

Best answer by deepan

Thanks for your question. Yes we are working on bringing platform wide subscription settings in one place. I will keep you updated reg the timeline as we make some progress.

3 replies

samanthahamlet
Gainsight Employee ⭐️
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  • Gainsight Community Manager
  • May 8, 2026

Hey ​@sleslie99 

This is a great question!

Let me ask internally about this and I’ll get back to you as soon as I have an answer for you 😊


  • Product Manager
  • Answer
  • May 11, 2026

Thanks for your question. Yes we are working on bringing platform wide subscription settings in one place. I will keep you updated reg the timeline as we make some progress.


Erik_
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • May 19, 2026

Our e-mail templates have been edited to include a step-by-step paragraph linking users to their profile settings and telling how to unsubscribe for the specific notification they are getting. We don't currently, use the unsubscribe link in regular notifications.