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Question

Threshold for new GS Community Members - adding tags?

  • February 21, 2026
  • 3 replies
  • 37 views

sleslie99

I attempted to create a few new tags in one of my posts and the system gave me an error message but then I found one of the new tags when I went to post my follow up message. 

What is the tagging permission like here in the GS community- is it limited in the actual content or perhaps with only users under a certain points threshold? 

Thank you, Sara 

3 replies

revathimenon
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  • Gainsight Community Manager
  • February 23, 2026

Hi Sara ​@sleslie99 ,

I’m curious to know - did you try creating the tag on a post that’s already published or during the process of post creation?

There is no limitation to tags for content in terms of actual content.

Generally, anyone creating content can add tags to their post. Since the tag appeared again, i feel like it could be a one off bug. I’d suggest trying again and if you still face the issue - support should be able to look into it for you via a ticket.

 


mitchell.gordon
  • Helper ⭐️⭐️⭐️
  • February 23, 2026

Hello! I would recommend checking -en.insided.com/settings/tags/overview to be sure that the tags you would like to use are fully created in the system before you create that post. 


Is it possible to share that error message?


sleslie99
  • Author
  • Contributor ⭐️⭐️⭐️
  • March 10, 2026

Thank you mitchell.gordon and revathimenon, I will get some screenshots and further data when I work in that area again. 

Have a great evening, Sara