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Contributor ⭐️⭐️⭐️⭐️
September 19, 2024
Question

Unable to Delete Category

  • September 19, 2024
  • 7 replies
  • 75 views

Hello - 

I am trying to delete 4 knowledge base categories that we are not using. When I attempt to delete the categories I receive an error saying the category has active or trashed topics. I’ve double and triple checked that no topics exist in the content overview or the trash can.

Any thoughts?

7 replies

Kenneth R
Expert ⭐️⭐️
September 23, 2024

Hi @lyoung - I had a quick peek in your community and am guessing you’ve solved this issue since you created this topic (as I see only two knowledge base categories).  If not, feel free to send me a PM with some details of the categories you’re still trying to delete.  With an issue like this there is a chance that we would need to go via our Support team, as they can work magic that us here in the community can’t.  :)

lyoungAuthor
Contributor ⭐️⭐️⭐️⭐️
September 23, 2024

Yes - Ken we did! Thank you - sorry! 

Contributor ⭐️⭐️⭐️⭐️
September 25, 2024

I’m struggling with this myself. I’ve moved all my topics to other categories and am running into the same error.

@Kenneth R if there isn’t an obvious answer, I’m happy to PM you more details. I can also reach out to support if that’s best.

Kenneth R
Expert ⭐️⭐️
September 26, 2024

Hi @jwren - I’ll indeed send you a PM so we can take a look.  :)

gracefacex
Contributor ⭐️⭐️
October 1, 2025

I’m having the same issue as well. Trying to delete a category that I have completely cleaned out. Should I reach out to Support?

Grace C
revathimenon
Gainsight Community Manager
October 6, 2025

Hey ​@gracefacex 

Did you get this fixed?  Sometimes it could be a glitch that gets fixed in few hours.

If not, i’d still suggest support’s help on this.

 

Where focus goes, energy flows.
gracefacex
Contributor ⭐️⭐️
October 6, 2025

Hi ​@revathimenon - I still can’t delete so I’ll reach out to support. Thank you!

Grace C