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Question

Unread topic bold functionality works only after manually enabling “Display numbers of new community activities”

  • May 14, 2026
  • 2 replies
  • 40 views

Currently, the unread topic functionality is working only after users manually enable the below setting from Profile → General Settings:

“Display numbers of new community activities”

Issue:

  • By default, this setting is set to “No” for users.
  • Because of this, unread/read topic highlighting is not working initially.
  • Users must manually change it to “Yes” and click “Save changes” for the functionality to work.

Expected behavior:

  • The setting should be enabled (“Yes”) by default for all users.
  • Existing users should also have this preference enabled automatically.

Could you please confirm if there is any admin/backend configuration available to make this enabled globally for all users?

2 replies

samanthahamlet
Gainsight Employee ⭐️
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  • Gainsight Community Manager
  • May 14, 2026

Hey ​@Sundar-Drona 👋

Let me check this internally and I’ll get back to you as soon as I know more! 😊


samanthahamlet
Gainsight Employee ⭐️
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  • Gainsight Community Manager
  • June 2, 2026

Hey ​@Sundar-Drona 

Still checking this internally, sorry about the delay on this!

Aiming to have an update for you this week.