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Unread topic bold functionality works only after manually enabling “Display numbers of new community activities”

  • May 14, 2026
  • 3 replies
  • 53 views
S

Currently, the unread topic functionality is working only after users manually enable the below setting from Profile → General Settings:

“Display numbers of new community activities”

Issue:

  • By default, this setting is set to “No” for users.
  • Because of this, unread/read topic highlighting is not working initially.
  • Users must manually change it to “Yes” and click “Save changes” for the functionality to work.

Expected behavior:

  • The setting should be enabled (“Yes”) by default for all users.
  • Existing users should also have this preference enabled automatically.

Could you please confirm if there is any admin/backend configuration available to make this enabled globally for all users?

Best answer by Larry

Hi ​@Sundar-Drona,

Blame me for the delay here, it’s been quite a busy month over here and I am catching up!

You are right, the bold highlighting is tied to that user preference, which defaults to off, so users don't get it until they manually enable it. There's no global admin toggle for this today. We have it on our backlog to improve the default behavior here, but I don't have a timeline to share yet. In the meantime the manual toggle is the only path. Thanks for the excellent write up here!

CC: ​@samanthahamlet 

3 replies

samanthahamlet
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  • samanthahamlet
  • Gainsight Community Manager
  • May 14, 2026

Hey ​@Sundar-Drona 👋

Let me check this internally and I’ll get back to you as soon as I know more! 😊

    samanthahamlet
    Forum|alt.badge.img
    • samanthahamlet
    • Gainsight Community Manager
    • June 2, 2026

    Hey ​@Sundar-Drona 

    Still checking this internally, sorry about the delay on this!

    Aiming to have an update for you this week. 

      L
      Gainsight Employee ⭐️
      • Larry
      • Gainsight Employee ⭐️
      • Answer
      • June 10, 2026

      Hi ​@Sundar-Drona,

      Blame me for the delay here, it’s been quite a busy month over here and I am catching up!

      You are right, the bold highlighting is tied to that user preference, which defaults to off, so users don't get it until they manually enable it. There's no global admin toggle for this today. We have it on our backlog to improve the default behavior here, but I don't have a timeline to share yet. In the meantime the manual toggle is the only path. Thanks for the excellent write up here!

      CC: ​@samanthahamlet 

      Larry Imgrund || Senior Product Manager & Community Nerd
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