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Vadym
Contributor ⭐️⭐️
February 12, 2025
Solved

Upload images for custom section

  • February 12, 2025
  • 7 replies
  • 182 views

Hi folks! How can I use images in Gainsight? Where should I upload and store them for use in custom sections?

    Best answer by Alistair FIeld

    I have a hidden community category. (only visible to administrators / Community Managers)

     

    I keep a Community Management topic open that I can add my new images to when I need them and use the image url form there.

     

    The drawback is lack of versioning. i.e. I cannot update and image and all references be updated. You need to upload new version and then change all references to that image.

    7 replies

    Kenneth R
    Kenneth R
    Expert ⭐️⭐️
    February 13, 2025

    Hi ​@Vadym - are you thinking about custom HTML widgets?  The image indeed needs to be stored somewhere and the Gainsight platform isn’t really a place for that.  In an ideal scenario you might have a folder on a web server that your company owns for those types of images, but in a pinch you can absolutely get away with using something free and easily available like Imgur (we do that ourselves from time to time!).

      V
      VadymAuthor
      Contributor ⭐️⭐️
      February 13, 2025

      ​@Kenneth R Hi

      Yes, I am using a cloud solution now. But I still had to ask, maybe gainsight has its own solution

       

      Thanks!

      Milla
      Milla
      Contributor ⭐️⭐️⭐️⭐️
      February 13, 2025

      Here’s a quick workaround I use when I need an image on Custom pages:
      1. Ask a question or start creating an article. 
      2. Upload the image and copy the image url.
      3. Discard the draft article.
      4. I then use the <img> tag to show my image on the Custom Page in an html widget.  
      <img src="https://uploads-us-west-2.insided.com/company-us-sandbox/attachment/d8c2a611-c8a0-4792-be50-6da0ed1c63b6.png"> 

        Chris Hackett
        Chris Hackett
        Helper ⭐️⭐️⭐️
        February 14, 2025

        What ​@Milla said!

        Chris
        Alistair FIeld
        Alistair FIeldAnswer
        Expert ⭐️
        February 14, 2025

        I have a hidden community category. (only visible to administrators / Community Managers)

         

        I keep a Community Management topic open that I can add my new images to when I need them and use the image url form there.

         

        The drawback is lack of versioning. i.e. I cannot update and image and all references be updated. You need to upload new version and then change all references to that image.

        The needs of the many, outweigh the needs of the few. 🖖
          jvdc
          jvdc
          Expert ⭐️
          May 5, 2025

          Here’s a quick workaround I use when I need an image on Custom pages:
          1. Ask a question or start creating an article. 
          2. Upload the image and copy the image url.
          3. Discard the draft article.
          4. I then use the <img> tag to show my image on the Custom Page in an html widget.  
          <img src="https://uploads-us-west-2.insided.com/company-us-sandbox/attachment/d8c2a611-c8a0-4792-be50-6da0ed1c63b6.png"> 

          So, even if you discard the draft, the image will remain stored on the Gainsight server, it doesn't get deleted after a while? ​@Milla 

          Milla
          Milla
          Contributor ⭐️⭐️⭐️⭐️
          May 6, 2025

          ​@jvdc 
          I haven’t noticed that it gets discarded during the time that I used the image link. 

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