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Vadym
Contributor ⭐️⭐️
Feb 12, 2025 7:38 PM UTC
Solved

Upload images for custom section

Hi folks! How can I use images in Gainsight? Where should I upload and store them for use in custom sections?

    Alistair FIeld
    Alistair FIeldAnswer
    Expert ⭐️
    Feb 14, 2025 11:09 AM UTC

    I have a hidden community category. (only visible to administrators / Community Managers)

     

    I keep a Community Management topic open that I can add my new images to when I need them and use the image url form there.

     

    The drawback is lack of versioning. i.e. I cannot update and image and all references be updated. You need to upload new version and then change all references to that image.

    The needs of the many, outweigh the needs of the few. 🖖
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    7 replies

    Kenneth R
    Kenneth R
    Expert ⭐️⭐️
    Feb 13, 2025 12:06 PM UTC

    Hi ​@Vadym - are you thinking about custom HTML widgets?  The image indeed needs to be stored somewhere and the Gainsight platform isn’t really a place for that.  In an ideal scenario you might have a folder on a web server that your company owns for those types of images, but in a pinch you can absolutely get away with using something free and easily available like Imgur (we do that ourselves from time to time!).

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      VadymAuthor
      Contributor ⭐️⭐️
      Feb 13, 2025 12:08 PM UTC

      ​@Kenneth R Hi

      Yes, I am using a cloud solution now. But I still had to ask, maybe gainsight has its own solution

       

      Thanks!

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      Milla
      Milla
      Contributor ⭐️⭐️⭐️⭐️
      Feb 13, 2025 12:41 PM UTC

      Here’s a quick workaround I use when I need an image on Custom pages:
      1. Ask a question or start creating an article. 
      2. Upload the image and copy the image url.
      3. Discard the draft article.
      4. I then use the <img> tag to show my image on the Custom Page in an html widget.  
      <img src="https://uploads-us-west-2.insided.com/company-us-sandbox/attachment/d8c2a611-c8a0-4792-be50-6da0ed1c63b6.png"> 

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        Chris Hackett
        Chris Hackett
        Helper ⭐️⭐️⭐️
        Feb 14, 2025 12:15 AM UTC

        What ​@Milla said!

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        Chris
        Alistair FIeld
        Alistair FIeldAnswer
        Expert ⭐️
        Feb 14, 2025 11:09 AM UTC

        I have a hidden community category. (only visible to administrators / Community Managers)

         

        I keep a Community Management topic open that I can add my new images to when I need them and use the image url form there.

         

        The drawback is lack of versioning. i.e. I cannot update and image and all references be updated. You need to upload new version and then change all references to that image.

        Translate
        The needs of the many, outweigh the needs of the few. 🖖
          jvdc
          jvdc
          Expert ⭐️
          May 5, 2025 7:35 PM UTC

          Here’s a quick workaround I use when I need an image on Custom pages:
          1. Ask a question or start creating an article. 
          2. Upload the image and copy the image url.
          3. Discard the draft article.
          4. I then use the <img> tag to show my image on the Custom Page in an html widget.  
          <img src="https://uploads-us-west-2.insided.com/company-us-sandbox/attachment/d8c2a611-c8a0-4792-be50-6da0ed1c63b6.png"> 

          So, even if you discard the draft, the image will remain stored on the Gainsight server, it doesn't get deleted after a while? ​@Milla 

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          Milla
          Milla
          Contributor ⭐️⭐️⭐️⭐️
          May 6, 2025 9:28 AM UTC

          ​@jvdc 
          I haven’t noticed that it gets discarded during the time that I used the image link. 

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