Skip to main content
Chris Hackett
Helper ⭐️⭐️⭐️
August 13, 2025
Question

User says they don't have ability to post using Samsung phone with Chrome

  • August 13, 2025
  • 3 replies
  • 45 views

User says they don't have ability to post using Samsung phone with Chrome. I can’t recreate on my Apple devices so wanted to check here if anyone else has this issue. Below is his screenshot and there’s no “pencil” icon to post. Mine is always down in the right corner.

 

3 replies

revathimenon
Gainsight Community Manager
August 14, 2025

Ooo that is weird ​@Chris Hackett. I’m not seeing that issue yet on our community here. 

Are these new users by any chance or already active users?

Just wondering if it’s a new user issue which could possibly be fixed in user settings for them to post.

Where focus goes, energy flows.
Chris Hackett
Helper ⭐️⭐️⭐️
August 14, 2025

Thank you for your input ​@revathimenon. It’s a newer user but their role has the same rights to post as other members. I should have noted they can post from their laptop fine it’s just on their phone there is no option. It is odd as no one else has said they have this issue.

Chris
revathimenon
Gainsight Community Manager
August 16, 2025

Oh that is weird!

I tested on our community and apple phone seems to be working fine for us here.

Feels like a support case to raise in this situation to tackle that user’s situation. 

Where focus goes, energy flows.