Skip to main content
Chris Hackett
Helper ⭐️⭐️⭐️
Aug 13, 2025 11:46 PM UTC
Question

User says they don't have ability to post using Samsung phone with Chrome

User says they don't have ability to post using Samsung phone with Chrome. I can’t recreate on my Apple devices so wanted to check here if anyone else has this issue. Below is his screenshot and there’s no “pencil” icon to post. Mine is always down in the right corner.

 

3 replies

revathimenon
Gainsight Community Lead
Aug 14, 2025 9:25 AM UTC

Ooo that is weird ​@Chris Hackett. I’m not seeing that issue yet on our community here. 

Are these new users by any chance or already active users?

Just wondering if it’s a new user issue which could possibly be fixed in user settings for them to post.

Translate
Where focus goes, energy flows.
Chris Hackett
Helper ⭐️⭐️⭐️
Aug 14, 2025 4:19 PM UTC

Thank you for your input ​@revathimenon. It’s a newer user but their role has the same rights to post as other members. I should have noted they can post from their laptop fine it’s just on their phone there is no option. It is odd as no one else has said they have this issue.

Translate
Chris
revathimenon
Gainsight Community Lead
Aug 16, 2025 4:31 PM UTC

Oh that is weird!

I tested on our community and apple phone seems to be working fine for us here.

Feels like a support case to raise in this situation to tackle that user’s situation. 

Translate
Where focus goes, energy flows.