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Question

Using Polls


Hey team,

Has anyone been able to figure out how to use polls with the option to select multiple answers? Or to ask open ended questions where the client can submit their own write in feedback?

Any feedback is appreciated!

5 replies

alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 659 replies
  • January 22, 2024

Hi @jmelton 

Is this a question for Gainsight CS? Gainsight CS has “Surveys” which would meet your need. This is a module in the “CX” add-on (which goes alongside Journey Orchestrator). 

However, I think that you may be referring to another product of the Gainsight suite, and not Gainsight CS.

Please let us know.

A!


  • Author
  • Contributor ⭐️
  • 1 reply
  • January 22, 2024

My apologies for anymix up this would be for CC/Neighborhood


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 659 replies
  • January 22, 2024

@anirbandutta Would you be able to move this to the CC product section so JMelton gets useful answers 😊 and not us CS users blabbering about Surveys? Thank you!


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • January 22, 2024

Thanks Alizee… moved.

For multi select answers, I could think of encouraging users to type the options as a comment… the ootb Poll seems to be single select only.

 


olimarrio
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  • Gainsight Employee ⭐️
  • 407 replies
  • January 23, 2024

Hi @jmelton 👋, another option here would be to embed a Typeform survey within a topic:

 


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